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Security Companies Common Use Cases
Curious to know how Security companies utilize Connecteam?
Yuval M avatar
Written by Yuval M
Updated over a week ago

Curious to know how Security companies utilize Connecteam? we have gathered examples of best practices from leading security companies in the market, to help you identify what could be relevant for your company.

Security companies use Connecteam for:

  1. Day to Day Digital Reporting and Checklists

  2. Streamlining Communication

  3. Making SOPs and Company Protocols Available

  4. Job Scheduling

  5. Time-tracking

  6. On-boarding New Hires

  7. Training

  8. Compliance Purposes

  9. Human Resources Needs

1. Day to day Digital Checklists and Reports

Checklists and reports are very commonly used by security companies. Few popular examples include:

  1. Beginning / End of shift report. Some companies add a client signature, to get their official approval

  2. Supervisor Inspection report, which includes all the elements that should be covered when conducting a team/ site inspection.

  3. Incident report

  4. Accident reprot

  5. Alert response report

  6. Safety hazard/observation report

  7. Customer complaint report

  8. Visitors and vehicles entry requests submitted by the client and auto forwarded to the gate post / to a relevant officer.

  9. Uniform order form

  10. Vecihle maintenance request

2. Streamlining Communication

Due to the nature of security companies, communication needs are a fundamental element used in all security companies using Connecteam. Communication methods and tools include:

  1. Targeted communication: The ability to address all or a specific group of employees, for example just supervisors / all employees working in a specific facility / all users.

  2. Employee directory - making it easy to find the contact details of your team, with full permission management.

  3. Chat groups and channels - to streamline day-to-day communication easily and efficiently. 

  4. Realtime Push notifications and updates: for both formal and informal announcements. Few examples to such announcements:

3. Making SOPs and Company protocols available

The most common resources security companies tend to make available on the App for their employees include:

  1. Standard Operating Procedures (SOPs) 

  2. Employee handbook

  3. Safety and emergency protocols

  4. Code of ethics

  5. Uniform policy

  6. Sexual harassment policy

4. Job scheduling 

Security companies often require the ability to manage complex scheduling needs, and utilize Connecteam to do that: 

Job scheduling:

  1. Assigning security guards to shifts based on different locations and customer base

  2. Supporting multiple teams planing per shift

  3. Keeping records of check in / out time and location, and allowing for shift notes and comments

  4. Allowing employee to accept/reject shifts (optional - can be disabled)

5. Time Tracking

Taking advantage of mobile phones availability, security companies use Connecteam for time tracking and payroll sheets:

  1. For clocking in and out of shifts with a GEO location stamp

  2. Leveraging predefined reminders settings to make sure employees are clocking in and out on time

  3. Utilizing notes and tags, to address specific needs (like filtering by customer or specific dates)

  4. Exporting payroll sheets, per shift or as a total

6. On boarding new hires 

The need to deal with high employee turnover and to provide high level of service, leads security companies to build an in-App on boarding process to make the process more efficient and quick. Usually this process incorporates:

  1. A formal letter welcoming the employee to the company

  2. Guidance checklist "New employee checklist"

  3. Personal information form (personal info, contact info, emergency contact)

  4. Confidentiality and non-disclosure agreement

  5. New employee startup form

  6. Criminal record application

  7. Getting a copy of ID and other relevant documents

  8. Health and safety training

  9. Copy of other relevant training certificates

  10. Uniform, badge and other equipment signing

7. Training

In App training is mostly used for reaching every single employee and keeping track of progress and execution of trainings, on subjects such as:

  1. Health and safety training

  2. Sexual harassment training

  3. Equipment usage and maintenance

  4. Test and quizzes

8. Compliance purposes

Connecteam is used by security companies for compliance purposes. 'Read and sign' forms are common, as well as periodical refresh trainings. All documents are logged, and auto sent as a pdf copy to predefined email(s)  that can be customized per each form, and users can export a summary report at any time.

Read and sign documents:

  1. Employee handbook acknowledgment

  2. Uniform agreement 

  3. Sexual harassment policy

  4. Other read and sign documents

Periodical refresh trainings

  1. Sexual harassment training

  2. Emergency protocols training

  3. Campus familiarity training

  4. Protocols refresh training

9. Human Resources Needs

Security companies HR teams and executives leverage Connecteam for automating process and gaining better control over workforce related issues.

  1. Friend bring a friend: making it easy for the workforce to recommend friends for a position, increasing their recruitment reach.

  2. Vacation/sick leave request management: users are auto-updates if request were denied / approved.

  3. Personal information form for on-boarding new employees ( personal info, contact info, emergency contact, documents such as tax forms /photo ID etc.)

  4. Updating contact information  (Address /name / mobile/ email /bank account change)

  5. Employee satisfaction quarterly survey

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