FAQ's and Troubleshooting

A curated list of the most FAQ from Connecteam's customers

Chen Shofar avatar Nathanel Creson avatar Chen Golan avatar +1
16 articles in this collection
Written by Chen Shofar, Nathanel Creson, Chen Golan and 1 other

Edit assignments: Connecteam Features

Make sure your features are assigned to the relevant groups or users. 7-min. read
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Written by Marina Korin
Updated over a week ago

Connecteam YouTube Playlists

In this article you'll find the playlists to all of our features - 1 min read
Nathanel Creson avatar
Written by Nathanel Creson
Updated over a week ago

Manage notifications

In this article we will be showing you how to control your notifications across the platform. 3 minutes read
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Written by Chen Golan
Updated over a week ago

Yearly plans

Are annual plans paid in advance?
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Written by Chen Shofar
Updated over a week ago

How do I invite an employee that changed his/her smartphone?

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Written by Chen Shofar
Updated over a week ago

Connecteam and GDPR

GDPR information
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Written by Chen Shofar
Updated over a week ago

Where can I check my account status?

Change your credit card number and check your subscription period.
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Written by Chen Shofar
Updated over a week ago

Is a phone number mandatory for each employee?

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Written by Chen Shofar
Updated over a week ago

How do I delete my account?

I don't want my account any more.
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Written by Chen Shofar
Updated over a week ago

Security

Dashboard and Connecteam App security
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Written by Chen Shofar
Updated over a week ago

What does Fully branded app means?

Our Enterprise Plan
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Written by Chen Shofar
Updated over a week ago

I don't remember my password

How to reset your password and regain access to your launchpad
Chen Shofar avatar
Written by Chen Shofar
Updated over a week ago

How do I cancel my subscription?

Refunds and Cancellation policy
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Written by Chen Shofar
Updated over a week ago

What are the costs of this platform?

Basic, Advanced, Expert and Enterprise plans
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Written by Chen Shofar
Updated over a week ago

What is my Company Code and where can I find it?

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Written by Chen Shofar
Updated over a week ago

What will happen to my Locations and Departments?

If you joined Connecteam before April 30, 2018, you may want to learn about migrating to the new Connecteam.
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Written by Chen Shofar
Updated over a week ago