FAQ's and Troubleshooting

A curated list of the most FAQ from Connecteam's customers

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16 articles in this collection
Written by Chen Shofar

The Advanced plan

Automate your work even more
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Written by Chen Shofar
Updated over a week ago

The Basic Connecteam Plan

An easy way to have everyone on the same page
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Updated over a week ago

Yearly plans

Are annual plans paid in advance?
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Updated over a week ago

How do I invite an employee that changed his/her smartphone?

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Written by Chen Shofar
Updated over a week ago

Connecteam and GDPR

GDPR information
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Updated over a week ago

Can employees log in from a desktop computer/laptop?

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Written by Chen Shofar
Updated over a week ago

Where can I check my account status?

Change your credit card number and check your subscription period.
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Updated over a week ago

Is a phone number mandatory for each employee?

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Updated over a week ago

How do I delete my account?

I don't want my account any more.
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Updated over a week ago

How do I cancel my subscription?

Refunds and Cancellation policy
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Updated over a week ago

Security

Dashboard and Connecteam App security
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Updated over a week ago

What does Fully branded app means?

Our Enterprise Plan
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Updated over a week ago

I don't remember my password

How to reset your password and regain access to your launchpad
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Written by Chen Shofar
Updated over a week ago

What are the costs of this platform?

Basic, Advanced and Enterprise plans
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Updated over a week ago

What is my Company Code and where can I find it?

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Updated over a week ago

What will happen to my Locations and Departments?

If you joined Connecteam before April 30, 2018, you may want to learn about migrating to the new Connecteam.
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Written by Chen Shofar
Updated over a week ago