Wix Booking offers your business a scheduling system that allows clients to easily book the services your business offers. However, it does not provide critical employee management tools that Connecteam does, such as Timesheets, Payroll Calculations, Advanced Scheduling Tools, Communication Tools, and HR Solutions. By syncing your Wix Booking account with Connecteam you'll be able to manage your employees with ease and streamline operation, while still letting clients book services independently via Wix. If you are already using Connecteam then integrating with Wix Booking is a solution that allows your clients to book services and those jobs and times appear directly in the Job Scheadule.

In this article, we will guide you through the steps to integrate Wix Booking with Connecteam, covering the following topics:

Below we will review how everything looks when the sync is set up! For now, get familiar with the terminology of the two platforms. Please note that at the moment only one booking site can be synced with one connecteam scheadule.

The following are transferred between Connecteam and Wix. Note that unavailability and time off are transferred to Wix, but blocked time is not transferred from Wix to Connecteam.

At the moment the sync does not support:

Navigate to the Job Scheadule, click on settings, enter the integrations tab, and click on Connect. Next, select a site.

Then, you should see that the connection was successful, and you can press continue to proceed to the next step.

Now you'll match your staff in Wix to your Users in Connecteam. Wix staff with users in Connecteam will be automatically matched. For unmatched staff, you can decide to add a new user or exclude the user from Connecteam.

When adding a new user the name and phone number will be taken from Wix. If the phone number is missing, you will need to add one.

Please note that if the user's last name is missing, the word Wix Staff will be added as a last name.

The next step is to match your Wix services with your Connecteam Jobs. They should be matched automatically by name. If a job has no match in connecteam, you can manually select from a list of jobs and their sub-job, create a new job, or exclude the service altogether.

The last step is to set up your final settings you can choose between two options, publish shifts or draft shift. Let's go over the difference:

Once you have finished with this step press continue, you should be able to complete your integration and you can press done.

Now that the integration is complete let's go over how information from Wix is transferred to connecteam. Below you can see what data is transferred and where it is.

Please note that in the case that a user was excluded from the sync (as seen above) then the shift will still be synced, however, it will be created as an unassigned shift. In the case that a service was excluded from the sync the name of the service will appear in the shift title.

💡Tip: All shifts created through the sync with Wix are marked as source Wix inside the shift so that you can easily identify them.

If you have created a shift in Connecetam and assigned to to an employee that shift will not appear as an appointment in Wix. Instead, it will appear as a blocked time.

When you make changes to a shift in Connecteam, only changes to the date and time will be updated in Wix. In the case of changes, the client will be notified only if you have marked notify clients with an email in Wix.

Below you can see an example of how this option looks in Wix.

Yes, if you have deleted shifts in Connecteam, the appointment will be canceled will be canceled in Wix. In this case, if you have set up the option to send clients a cancelation email in Wix they will be notified.

Below you can see an example of how this option looks in Wix.

When you add a new staff in Wix it will automatically try to match the employees with an existing user in Connecteam based on their phone number. If there is no match a new user will be created. Please note that at the moment, when updating staff/user details or deleting a staff/user in Connecteam or Wix it will not affect the other platform.

What happens if I add a new service, or update an existing service in Wix Booking?

When adding a new service in Wix, if the job already exists in Connecteam (without sub-jobs) it should automatically match the service with the job. In the case that the job exists with sub-jobs, a new job will be created with teh title <job name>-Wix. If there is no match at all, then a new job will be created in Connecteam. Please note that currently when updating or deleting a service details in Wix or Job details in Connecteam it will not will not affect the other platform.

What happens if I have an appointment cancelation is a Wix booking?

When an appointment is deleted, marked as canceled, or declined in Wix the shift will automatically be deleted in Connecteam.

In that case, because Wix does not support unassign shifts, it will be displayed under “Connecteam Staff.”

At the moment, Wix does not support shifts will multiple staff assigned to the job. Therefore if you have a shift that was created with the sync from Wix, you will not be able to edit it to be a group shift with multiple users assigned.

Each time an unavailability is added or time off is approved in Connecteam, it will appear as blocked time in the Wix calendar.

Is there a way to find my Wix Booking link inside Connecteam?

Yes, you can find your Wix booking link by heading to the job scheadule, settings, and integrations. If your integration is connecteam you'll be able to see the link to your Wix booking site. Here you can copy it and share it inside or outside the app.

​How can we disconnect the integration?

To disconnect the integration head to the Job Scheadule, settings, and then integrations, select disconnect, and select confirm.

I need help with the sync who can I reach out to?

If you need help with the sync you can reach out to Connecteams support through the chat at the bottom right-hand corner of your screen or to Wix support here.

Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.