Communicating with employees in the field can be difficult. It’s hard to keep track of which employees are in which group chats, almost impossible to understand which information is relevant, and you can’t even be sure that each employee has the same chat app! With Connecteam’s chat feature, you can build a customizable chat platform that is tailored to you and your business’s needs.
Not only is this feature intuitive and simple to use, but the chat feature also gives managers different permissions, whether it’s monitoring different groups, deleting messages, limiting users’ permissions, and much more!
Team chats allow you to create groups and share relevant information. Team members can send messages and various attachments to communicate easily. All team members that are a part of the team chat will have the ability to see and respond to the messages. All in one place-it's that easy and convenient!
Need help getting to know this amazing feature? This article will cover what you need to know to get started!
This article will go over:
Creating a Team Chat
When creating a Team Chat there are two options-either to create the chat based on users or based on smart groups. Let's go over the best use case for each one.
When Do I Use Smart Groups?
If you want to create a Team chat for an already formed group of employees, like "Nurses Chat", Smart Groups is the preferred choice. The chat will be available to current and future users who match the group's rules. This ensures that your employees, old and new, never miss an update they need to see!
If a user is added or removed from a smart group, the system automatically removes or adds the mobile user to the Team Chat. Connecteam does it all for you!
For example, say you have a new employee in the "New Employee" smart group, where they will receive all the relevant information they need for a certain period of time. Then, after their training is over they are moved to the "Nurses" Smart Group as mentioned above, where they will be automatically assigned to the "Nurses Chat" and removed from the "New Employee Chat", as the filter no longer applies.
All you need to do is click on the "Add New" drop-down on the top left-hand side where you choose "Team Chat". There, you give your chat a name, select "Smart Groups" and decide which smart group to use and that's it! A new team chat based on your smart group filters. See how it's done below:
Want to learn more on how to optimize your use of Smart Groups? Check out this article!
When Do I Use Selected Users?
If you want to create a chat with existing users only or for users who are not a part of any group, the Select Users option is the right choice. With this option, you can manually select which users you want to add. Keep in mind that you can choose which admins or users will be the team chat managers. This is how it's done:
Adding and Deleting Members of a Team Chat
Adding and deleting members of a team chat can be done in a few simple steps! Please note: when a new team member/user is added to a team chat, they will have access to all the chat's previous history.
To change the members of a team chat:
Access the relevant team chat
Click on Edit Team
Choose if you want to add or remove users with Select Users. By default, old team members will be already selected.
💡Tip: Initially used the Select Users option but want to change the chat to fit Smart Group filters? You can! After pressing the "Edit Team" button, select the "Smart Groups" option. Just know that doing this clears the previous users selected for the chat.
Adding an Admin to the Team Chat
Adding an admin to the chat is quick and easy. Just click on the information sign, and click on the green star to make a mobile user (your employee) a chat admin. If you would want to remove them as an admin, simply click on the green star again.
In short, the chat feature is an extremely convenient way to bring structure and organization to employee communication. Whether they're based on Smart Groups or Selected Users, you can always manage them to best fit your business's needs.
Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.