Why Are My Charges Different on My Latest Invoice?

If you’ve received your latest invoice and noticed the total is higher or lower than your previous payment, there may be a few reasons for the difference. Let’s take a look at the most common ones.

If seats were added to your account in the middle of your monthly cycle or yearly plan, you will see an invoice that was generated immediately upon purchase. The charges will be pro-rated, meaning you will only be charged for the remaining duration of your current billing cycle, whether you are on a monthly or yearly plan.
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In the example above you can see a prorated charge for one additional seat under the Expert Operations yearly plan. The charge reflects the price of the seat from the date it was added until the end of the cycle.

If you removed seats in the middle of your monthly cycle or yearly plan, you will see the change in seats reflected in your next invoice, where you will be charged less.

If you upgraded your plan in the middle of your current cycle, a new billing cycle for the upgraded plan begins automatically. Any unused time from your previous plan is prorated and credited toward your new invoice. As a result, you’re only charged for the difference between the two plans, not the full cost of the new plan again. If you see a price increase in the following invoices, it reflects the new plan you upgraded to.

Note that your seat prices will also increase according to your upgrade. For example, if you were on the Yearly Basic plan on the Operations hub and paid $0.8 per month for each additional user, after upgrading to the Yearly Advanced plan you will pay $2.5 per month for each additional user.

In the example above, you can see that I was charged for my new plan after upgrading. The charge was prorated based on the remaining time left in my billing period.

If you downgraded your plan in the middle of your current cycle, your billing cycle will reset and a new invoice will be generated. Any remaining time from your current plan will be converted into account credits, which are automatically applied to your new invoice. If these credits do not cover the full cost of the new plan, you will be charged for the remaining difference. If you see a price decrease in the following invoices, it's due to the new plan you downgraded to.

In the example above, I received credits for the unused portion of my previous plan, which will be applied to my next invoice.

If you received a one-time discount as part of a promotion (ie. Black Friday), your charges will return to usual after the discount expires.