Each of our plans includes a base seat of 30 users free of charge. If you decide to add additional users over 30 you will be charged for their seats whether they are active or archived. You would not pay for the archived employee, but rather you will pay for their seat in the system, which gives you the flexibility to add a new user using their seat, instead of purchasing a new seat.
If you decide to archive an employee and do not plan on adding a user instead of them, you can simply remove the seat as seen below, so you will not be billed for it.
Here is an example:
My business currently has 35 employees. Our subscription initially provided 30 base seats, and to accommodate all 35 users, we're paying for an additional 5 extra seats. Recently, 5 employees left the company and they have been archived. Now, I have the flexibility to decide whether to maintain these additional seats for potential new hires or to adjust and remove the 5 extra seats since they are not currently needed.
How to Remove Seats
If you'd like to remove extra seats you have purchased, first check if the number of active users is equivalent to the number of seats you have available on your plan. If you have too many paid seats in comparison to the number of active users, for example, 80 seats (out of which 50 are paid seats) for 40 active users, this would be a good reason to remove some unnecessary seats.
To remove extra seats you have purchased, follow these simple steps:
Access your Settings by clicking your name avatar at the top right corner of your dashboard.
Click on the Billing tab.
Under 'Number of seats in your plan', click on 'Remove seats'
In the window that pops up, choose the number of seats you wish to remove and confirm. The window will indicate how many unused seats you have at the moment as well, which will help you understand how many you can remove.
Related Articles
Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.