Downloading the App & Logging In

Step 1: Download the Connecteam App

You can download and install the Connecteam app on your iPhone and Android mobile device. Visit the App Store or Google Play and search for "Connecteam", or use this link (http://bit.ly/connecteam) to be redirected to the app.

Once you've installed the application, you can proceed to the next step.

Step 2: Log In to Your Profile

ℹ️ Frequently Asked Questions

How do I log in on my computer?

You can log in to your Connecteam account on your computer like you do on your mobile device, as illustrated in the video tutorial above. To log in on your computer:

Go to our website Connecteam.com
Click on Login from the top right corner
Choose your country and enter your mobile phone number
Then select Verify
Enter the 4-digit code you received via SMS and then click Verify again
All done! You are now logged in to your account.

Can I log in with my email address instead of my phone number?

Yes!

The process is similar to logging in with your mobile phone number. After entering your phone number, please wait up to 60 seconds for the option Login using email to appear. Click on this option, and a 4-digit one-time code will be sent to your email. Enter the code, then click Verify.

You can log in with your email address from your mobile device and computer.

Disclaimer: To log in with your email address, you must have an email address associated with your profile. This means your manager needs to add it to your profile, or you can add it yourself, depending on the settings chosen by your manager.

I didn't receive the verification code to log in to the app

Don’t worry! Before we proceed with helping you log in, please make sure the following are correct:

You are using a mobile phone number, not a landline.
The smartphone you’re trying to log in from matches the number you are entering.
The phone number you’re entering is associated with your user profile - If a mistake was made when your phone number was added to your user profile, please reach out to your manager to check.

If you've checked these three important guidelines but still haven't received the verification code, try the following:

Resent the code

Login using email - this option is only available if your account is associated with an email address. If so, please enter your mobile phone number and wait for 60 seconds until the option appears. The code will be sent via email instead of SMS.

If none of these options work and you still haven't received a verification code, please contact your admin for further assistance.

I work for two companies in Connecteam, how can I switch between them?

It depends on the mobile phone number you have associated with each. If you have the same phone number in both accounts/profiles, you can easily switch between them by going into the Profile tab, clicking on Switch company, and then selecting the second company.

However, if you have different phone numbers associated with each, you will need to log out and then log back into the second account.

Does the app work offline?

At the moment, it's not possible to use Connecteam offline, whether from the mobile app or desktop. Your Connecteam requires your device to have an internet connection to work.

I no longer work for the company. Can I delete my profile?

Only an admin or account owner can delete a user profile. Please contact them regarding the request, and they'll be able to assist you. In the meantime, you can delete the app from your device or turn off its notifications.

✨ Have Questions or Ideas? We’re Listening! Your experience matters to us. If you couldn’t find what you were looking for or have a suggestion to improve this guide, we’d love to hear from you! We’ll review your input and might add it to our FAQs. Thanks for helping us make Connecteam even better!

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If you have any questions or need further assistance, please contact your account admin or manager directly.