Chat Statuses provide a real-time view of user availability. Indicating whether a user is currently online or when they were last seen allows you to gauge their availability and tailor your communication accordingly.
The Benefits of Viewing a User's Status
Improved Communication: Chat Statuses empower users to make informed decisions about when to send messages and expect replies. Knowing whether a coworker is currently online can help prioritize tasks and optimize communication strategies.
Compliance with Industry Regulations: Chat Statuses help in ensuring compliance with regulations that limit employer-employee communication outside of work hours. By knowing if an employee is currently working, managers can avoid sending messages during non-working hours.
Enhanced Productivity: Considering a user's last seen activity can guide decisions regarding the urgency of messages. If a user hasn't been connected recently, sending an urgent or important message in chat may not be the most effective approach.
How to View a User's Status
On the Dashboard
Access the Chat feature on the sidebar.
Click on any chat conversation with another user.
See the user's status below their name.
On the Mobile App
Access the Chat feature.
Press on any chat conversation with another user.
See the user's status below their name.
Status Types
Online: Users are considered 'Online' as long as they are active on the platform. On the web app, this means that the browser is open and the user is on the Connecteam tab. On the mobile app, this means the app is open and the screen is on.
Last seen: After 5+ minutes of inactivity, the status changes to 'Last Seen'. For instance, this will occur when the user closes or minimizes the Connecteam tab on the desktop or closes the mobile app.
On time off: Users on time off will have this displayed in their chat status. This is the "strongest" chat status, meaning if a user is clocked in or is assigned to a shift on a day they have approved time off, the time off indicator will appear as the status to serve as a heads-up to managers before they contact a user.
Clocked in: Users who are currently clocked in will have this displayed in their chat status.
On shift: Users who are assigned to a shift on a Job Scheduler at this time will have this displayed.
Please note - If a user is clocked in and assigned to a shift, the 'clocked in' status will appear because it's the "stronger" status. It offers a better indication of the user's current availability, as they had to actively clock in to start working, whereas being 'on shift' means they are not clocked in.
💡 Tip: The displayed time and date stamps are based on your account's General Settings.
How Can I Tell If Someone Is Working Before I Send a Message?
Before you send a chat message, you can instantly see whether the employee is currently working. This helps you decide whether to message them right away or wait until they're back on the clock.
Above the message composer, you'll see a work status bar that indicates the employee's current availability based on their Time Clock and Job Schedule. If they aren't currently working, the bar also explains why.
The work status bar can display one of the following:
Off the clock – The employee uses Time Clock and isn't currently clocked in.
Not on shift – The employee uses Job Schedule and doesn't have an active shift right now.
On time off – The employee has approved time off covering the current time.
💡 Tip: If you see a user is not working, you can still queue your message for later by scheduling a chat message instead of sending it during their off hours.
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