From our experience working with many companies of all industries, sizes, and locations, we fully understand the importance of that first impression and introduction of the employees to Connecteam.
It’s crucial to customize and prep the launch so the adoption will be quick and with minimum pushback (there’s always that one person, though).
We’ve come up with several ideas and guidelines from past experience to make that first day go smoothly and drama-fre,e so you can go back to work and enjoy your new app.
Follow these simple steps to ensure a smooth launch:
Create hype (with a possible event).
Guide the users on what to do.
Provide educational materials.
Create a space for questions and support.
Let's break it down!
1. Create Hype 🥳
The most important thing is that the user isn't surprised by the app and is asked for a change- people usually don't like change. Begin by communicating with your employees about the transition to a new app and its benefits. Explain why the app is being implemented and how it will make their day-to-day life easier.
Send a message to your team - Reassure staff you’re there for them if they have technical issues or questions.
Dear Team 👋🏼
We're happy to announce that we will be starting to work with a brand-new company app! This app is going to make your life easier - get your shift information, clock in and out, and have a better way to streamline our company’s communication. Get ready for a life changing way to manage your workday.
If you’re worried about managing a new app, don’t worry because you’ll find short tutorials on how to use the app's features and we are also here to help with any questions or issues you may have.
We know that changes can be hard, and thank you for embracing this new tool as we do anything we can to enhance our work environment and communication.
We’ll send the link to join the app very soon, can’t wait to see you there 🙂
Meeting the team? - Take advantage of the meeting to explain the benefits of using Connecteam and invite questions.
2. Guide the users on what to do in the app 👉🏻
Imagine you're an employee and you're opening a new app, looking at the different features and basically, not really knowing what you're meant to do or where to go. Cooperation and a positive attitude will come with knowledge!
Post an update about 1st login and what to do. We recommend writing everything you're expecting the user to do and getting familiar with the app. See example below:
The update needs to be simple and easy to follow, with 3-4 steps, and include a few things:
Where does the employee learns about the app? (This is the next point.)
What does the employee need to do in the app? (Clock in, check schedule, update profile, or complete a form).
Where can the employee go for support if they have questions?
3. Provide educational materials.
Each person learns in a different way, but we all need some assistance to understand something now, and we have what you need.
Based on how your team learns or reacts to technology, there are some options:
Short Updates Tutorials in the Feed - for your “to the point” employees. You achieve that by publishing our pre-made tutorial in the Updates feature. By publishing the tutorials, you are giving your employees direct information about the feature they will use from the moment they log in. It will be literally the first thing they will see.
Post An Onboarding Course: for your “I like to delve deeper” employees.
Hidden, but not so much, in the courses feature templates, is our “Connecteam onboarding course”, where you have a full-on premade course on how to use the app. You can use it to educate your team on everything they need to use the app, all in one space.
4. Create a space for questions and support.
We recommend creating an App Support Help desk or having a support team chat where the user can ask questions.
Bonus Tips!
Missing Employees on Launch Day: Some of your employees might not be there on launch day. Make sure you update them separately about the new app, how to log in, and why it is important for your company. Create a different launch date for those employees to make sure they get onboard exactly as the rest of the employees did.
Get Your App Champions: For you to make this work, we recommend getting influential people in the company aware and familiar with the app so they will be your “App Champions” to get employees excited and cooperative.
A Post-Launch Thank You: A week after launch, publish an update thanking your employees for their cooperation and use of their app. Let them know you care.
In the main settings of the account, you can upload your company logo and compose a welcome screen for your newly uploaded employees- make the app your own!
The Connecteam app is your company app, and it should look like it- think about the colors you're using, the semantics and wording of assets, and consult with your onboarding manager or our live support team on how to best customize the app according to your company's culture.
***A designed banner in an update will go a long way!
By incorporating these options into your launch plan, you can provide comprehensive support to your employees and ensure a successful transition to using the app.
Good luck!