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Chat: How to Use Channels
Shoshana Fleischmann avatar
Written by Shoshana Fleischmann
Updated over a week ago

The Chat is a great way to communicate with your workforce. It's easy and instant and lets you keep everything related to your company communication in one app. When using the feature different kinds of chats can be created, such as individual chats, team chats, and channels. In this article, we will especially go over channels.

What is a Channel & Why Use a Channel

A Channel is a one-way communication with your employees. It allows you to send a message to a group of users without anyone being able to respond. This ensures you can effectively communicate with your users without flooding the chat. Using a channel ensures that the message you want your users to see will not get lost among others.

How to Create a Channel on the Desktop

Creating a Channel is easy, just follow these steps:

  1. Navigate to the Chat feature

  2. Click on 'Add New' and Select 'New Channel'

  3. Give the Channel a name and description

  4. If you'd like to message anonymously make sure to toggle on the button next to 'Message anonymously in this channel,' and click next.

  5. Assign the Channel to Smart Groups, Selected Users, or both Smart Groups and Selected Users, and click next.

  6. Select the Channel's Admins - meaning the people who can send messages to the channel.

  7. Review the summary and select 'Confirm

Note that Channels can only be created on the dashboard and not from the mobile app.

Examples of Channels

  • Important Company Announcements and Policies - if you want to send a quick announcement without employees responding and without it getting lost in your company feed.

  • Daily Road Closures - If you have delivery drives sending a list of road closures in a channel is a great way to inform them about this without the information being responded to or getting lost.

  • Industry Regulations - in industries where information changes often it's critical to share this information immediately so it can be easily accessed and not lost amongst other messages.

  • Distributing Critical Emergency Alerts - In the event of a natural disaster or security threat, you want to be able to distribute critical information to your employees promptly without other information becoming destructive

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