Connecteam's Time Off is ideal for managing and approving your employees' time off and allowing them to submit their requests for vacations, sick days, and more. In this article, we’ll cover possible reasons an employee is unable to submit a time off request—so you’ll know exactly how to fix it.
These are the possible reasons we'll discuss:
The User is Not Assigned to Either the Feature or a Policy
For a user to submit a time off request, they must be assigned to both:
The Time Off feature
At least one Time Off policy
If the user is assigned to the feature but not to any policies, they won’t be able to submit a request.
Follow the steps below to check whether this is the reason your employee can’t submit a time off request.
Step 1: Check if They Are Assigned to the Feature
Access Time Off from the left sidebar.
Click Options, then select Edit Assignments.
A new modal will open. Follow the relevant instructions based on how assignments are set up:
Smart Groups: Check that the user belongs to the selected smart groups, or add them.
Selected Users: Verify the user is selected. If they aren’t, select them.
Continue the walkthrough and click Confirm.
Step 2: Check if They Are Assigned to at Least One Policy
Access Time Off from the left sidebar.
Find the relevant policy the user should submit requests for.
Click the three dots next to the policy and select Edit Policy Assignment.
A new modal will open:
All users assigned to the feature will appear.
Users assigned to this specific policy will be selected.
Find the relevant user and ensure they are selected (assigned to the policy).
Click Next step, then click Save.
After reviewing and following both steps above:
If the user was not originally assigned to one or both, they should now be able to submit a time off request after you’ve edited the assignments.
If the user was already assigned correctly, this is not the reason they can’t submit a time off request. Continue with the other troubleshooting options below.
Time Off Limitations Are Enabled
As an admin, you can create limitations for time off policies to ensure you and your team have enough time to prepare before a teammate goes on vacation. Time Off limitations let you determine the minimum time in advance users may request time off.
For example, if a limitation is set so time off can be requested no less than 14 days before it starts, the user will only be able to submit a request if their time off starts more than 14 days from today. If the user tries to submit a request for time off that starts in 14 days or less, they won’t be able to submit it and will see a warning message.
To check if a policy has a limitation set:
Navigate to the relevant policy.
Click the three dots next to it and select Edit Policy.
Click Next Step until you reach the Settings tab.
In the Settings tab, locate Time Off Limitations and check whether it is activated.
After reviewing the policy:
If Time Off Limitations are activated, advise users to submit requests far enough in advance based on the limitation.
If this is a special case, remember: Admins can add time off on behalf of users, and the time off limitation will not prevent this action.
If Time Off Limitations are deactivated, this is not the reason they can’t submit a time off request. Continue with the other troubleshooting option below.
Overlapping Time Off
If a user tries to submit a time off request for dates where they already have approved time off, they won’t be able to submit it. Even if the request overlaps by one day, the system will prevent submission and show a pop-up warning.
How to resolve this
You (as an admin) can edit a time off request on their behalf. Or, ask the user to try the steps below.
Review approved time off: Have the user check their currently approved time off dates:
Open the mobile app.
Go to the Profile tab.
Tap View requests.
Review all approved and rejected requests to confirm the dates.
Adjust the requested dates: If the new request overlaps with previously approved time off:
Ask the user to adjust the start date or end date to avoid the overlap.
If needed, have them submit two separate requests.
Overnight Time Off Requests (Spanning Two Days)
Currently, Connecteam doesn’t support submitting a single time off request that spans overnight hours (for example, 22:00–04:00).
Workaround
You can still record overnight time off by entering the hours manually:
Create a new time off request.
Turn off All day off.
Enter the exact start and end hours (for example, 22:00–04:00).
Important note
If the time off spans two calendar days, you may need to split it into two separate requests (one for each day).
If you've tried all of the troubleshooting steps we've suggested here but need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.