Manage, track, and approve employee absences (vacation, sick days, and more) with Connecteam’s Time Off feature. Time Off digitizes the entire process so you can avoid manual tracking and calculations, while keeping everything transparent for both admins and users.
Why You Need to Manage Your Company's Time Off
Accurately managing time off is important for several reasons:
Compliance and legal purposes: In many regions, businesses are legally required to provide paid leave. A clear tracking system helps prevent mistakes that could lead to compliance issues.
Record keeping: Time off can involve sensitive information (personal reasons, payroll, entitlement). A digital system helps you keep organized records of policy rules, balances, request history, and absences.
Company operations: Seeing planned absences in advance helps you schedule coverage and avoid too many users being off at the same time.
Data reporting: Software-based tracking helps you spot patterns (for example, peak vacation periods) and understand which policies are most commonly used.
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Time Off: Activating the Feature and Creating Policies
Before you can manage Time Off, you need to activate the feature.
Activate Time Off
From the left sidebar, select Time Off.
Click Activate.
After activation, you’ll enter the Time Off dashboard, where you manage policies, requests, approvals, and balances.
Create policy types (Paid and Unpaid)
On the right side of the dashboard, you can create policy types under:
Paid policies
Unpaid policies
Policy types help you organize different categories such as vacation, sick leave, jury duty, and more.
In Paid or Unpaid, click + Add Type.
Enter a name for the policy type (for example, “Time Off,” “Sick Leave,” or “Unpaid Leave”).
Click Save.
Under the policy type you created, click + Add Policy to create individual policies (covered in detail below).
Example: You can create three policy types:
Paid: Time Off
Paid: Sick Leave
Unpaid: Unpaid Leave
Getting to Know the Dashboard
Left side: Approved Time Off and policy insights
Here you can:
Select a policy to view users assigned to it
Review the number of requests per user
Track approved hours/days and current balances
See pending requests (if your policies require approval)
Right side: Policies and admin actions
Here you can:
Create and manage Paid and Unpaid policy types and policies
Click + Add Type to create additional policy types
Add Time Off on behalf of users
How to Set Time Off Policies (Paid/Unpaid)
Time off policies should be clear and accessible so users understand:
Whether time off is paid or unpaid
How much time they receive
Their current balance
When requests require approval and what the limits are
In Connecteam, Paid and Unpaid policies are set up the same way. Creating a policy includes four parts:
Policy details
Settings
Assignments
Balances
In the example below, you’ll create a Paid time off policy for full-time employees.
Part 1: Setting the Policy Details
From the Time Off dashboard, go to Paid (or Unpaid) policies.
Click + Add Policy.
Enter the Policy name (example: “Full-Time Employees”).
Choose whether the policy is calculated by Hours or Days.
Decide whether there is a limit on the amount of time off to be allocated.
If you set a limit, configure the Accrual Settings:
Fixed amount
Employees receive a set number of hours/days per year, distributed based on your accrual rules.
When using a fixed amount, configure:
Beginning of the year:
Calendar year (January 1)
Custom date
User’s work anniversary
Accrual cycle:
Granted all at once at the start of the year, or
Granted gradually by pay periods (choose the pay period cycle and start date)
Earned per hour
Users earn time off based on hours worked (for example, for every X hours worked, they earn Y time off hours/days).
When using hourly accrual, configure:
Whether to include paid breaks
When the policy year begins:
Calendar year (January 1), or
Custom date
💡 Tip: Hourly accrual requires working hours from Time Clock. If you want to accrue time off by hours, make sure Time Clock is activated and users are clocking in.
Learn more about Time Off Policies here.
6. Click Next step.
Step 2: Setting the Policy Settings
First, configure general settings:
Select which work days the policy applies to.
Enter the work hours per day.
Example: If work days are Monday–Friday and work hours are 8 per day, a request from Thursday to Sunday counts as 2 work days (Thursday and Friday), totaling 16 hours.
Next, set request and carryover rules:
Choose whether time off requests require admin approval.
Set the minimum time in advance users can request time off.
Set the carryover limit (how many hours/days can transfer to the next year).
Example settings:
Admin approval: Required
Advance notice: 14 days
Carryover: 56 hours
Step 3: Assign the Policy to Users
Select the relevant users from the list.
Use filters to quickly find users based on your criteria.
Click Next step.
Step 4: Set the Assigned Employees' Balance
Each user may have a different balance (due to prior time off, carryover, or policy changes). Set each user’s starting balance so requests deduct correctly.
Enter the balance next to each user.
Click Save.
💡 Tip: Prepare a list of your users’ current balances before you start. This step is typically done once during setup.
Congrats—you’ve created a Time Off policy!
Admin Actions to Manage Time Off
After setup, admins can manage requests, balances, and absences from the Time Off dashboard.
Approving a Time Off Request
Once your employees request time off you may need to approve it. This can be done from the time-off dashboard on the desktop Simply navigate to the view request button and you'll be able to see all the requests awaiting approval. Here you can approve or decline them.
Adding Time Off on Behalf of Your Employees
Admins can add time off for users directly from the dashboard.
From Time Off, click Add time off.
Select the user.
Select the policy.
If your account has more than one Time Clock, select which Time Clock the time off should appear in.
Select the date range for the time off.
Review the deducted hours/days and the updated balance.
(Optional) Add a note.
Click Add time off to save.
💡 Tip: To add a partial day, toggle All day off and enter the specific hours.
How to View Employees' Approved Time Off
Approved Time Off appears in multiple places so you can always stay on top of coverage.
Option 1: The Time Off lobby
Open Time Off.
Review the main table to see users with requests and approved time off.
Hover over the remaining balance to see details (when available).
Click a user row to view request history.
💡 Tip: To view approved time off by a specific policy, use the policy drop-down and select the relevant policy.
Option 2: The user’s profile
Open the user’s profile.
Go to the Time Off section.
Review:
Policies assigned
Balances per policy
Request history
Time Off on the Admin Tab
Connecteam lets you manage Time Off from mobile so you can stay in control on the go.
Open the mobile app.
Go to the Admin tab.
Tap Time Off.
From here you can:
See who is on Time Off today
Approve or decline pending requests
View request history
Add Time Off on behalf of users
How Does Time Off Look for My Employees
Users can view their balances and requests from the mobile app.
From the mobile app, users open My Profile.
Users go to Time Off to view:
Policies assigned
Balance per policy
Request history
Users tap View requests to see past requests and submit a new request.
To help users learn how to request Time Off from both mobile and desktop, share your internal employee guide/article for requesting Time Off.
How Users Can Submit Time Off Requests
Users can submit requests from either the mobile app or the desktop platform.
Submitting Time Off Requests as a User From the Mobile App
Open Time Clock in the mobile app.
Tap My requests.
Tap Add new request.
Select Add time off request.
Select the policy type (for example, sick leave or vacation).
Select the date range.
To request only a few hours, toggle All day off and select the relevant hours.
(Optional) Add an explanation.
Tap Send for approval.
Submitting Time Off Requests as a User From the Desktop Platform
From the left sidebar, open Time Clock.
Click Add an absence request.
Select the policy type (for example, sick leave or vacation).
Select the date range using the date picker.
To request only a few hours, toggle All day off and select the relevant hours.
(Optional) Add an explanation.
Click Send for approval.
Frequently Asked Questions
How can I edit an existing time-off policy?
How can I edit an existing time-off policy?
In Time Off, click the three dots next to the policy → Edit policy.
You can also edit assignments or delete the policy from the same menu.
How do I know which users are not assigned to a specific policy?
How do I know which users are not assigned to a specific policy?
In the Time Off policies view, you’ll see the number of unassigned users shown with a red person icon and a number beside it.
How can I change a user’s time-off balance?
How can I change a user’s time-off balance?
You can update a balance in two ways:
Option 1: From Time Off (policy view)
Select the policy.
Find the user and click the three dots next to their name.
Select Edit balance, enter the new balance, and click Save.
Option 2: From the user profile
Open the user profile → Time Off.
Find the policy and select Edit balance.
Enter the new balance and click Save.
Can I add time off for multiple employees at once (bulk)?
Can I add time off for multiple employees at once (bulk)?
Yes.
Go to Time Off and select the relevant policy.
Multi-select users (use the top checkbox to select all).
Click Actions → Add time off.
Set the date/time and add a note if needed.
Click Add time off.
Note: If users are assigned to more than one Time Clock, you’ll be asked which Time Clock to add the time off to. Once added, time off appears on the user’s timesheet.
Can I reject an approved time off?
Can I reject an approved time off?
Yes—if the user hasn’t clocked in and the absence date hasn’t passed.
Select the policy and find the user.
Click the three dots → View requests.
Find the approved request.
Click the three dots next to the approval button → Reject.
Can I prevent my employees from using the Time Off feature?
Can I prevent my employees from using the Time Off feature?
Yes—you can deactivate Time Off.
Go to Time Off.
Click Options (top right).
Select Deactivate Time Off.
You can reactivate it anytime by opening Time Off and clicking Let’s get started. Your policies, assignments, balances, and request history remain saved.
How can I add a partial day time off?
How can I add a partial day time off?
When adding time off (or when users submit a request), toggle All day off and adjust the start/end time to request only the needed hours.
How can I exclude or include weekends in time off?
How can I exclude or include weekends in time off?
Go to Time Off → find the policy → Edit policy.
Open the Settings tab.
Select your work days and hours.
Unselect weekend days if you don’t want them included (they’ll appear as white circles with grayed-out hours).
How can I set unavailability for a holiday for all my employees?
How can I set unavailability for a holiday for all my employees?
Use the Scheduler to add unavailability for everyone:
Go to Scheduler → click Add → Add unavailability.
Choose the date.
Under Users, type All users and select the All Users group.
Click Select all.
Click Save unavailability.
Where can I see a report of time off for the month?
Where can I see a report of time off for the month?
Go to Time Off from the main sidebar.
Under Approved Time Off, select the relevant month/date range.
Choose a policy type (or all policies).
Click Export, then choose:
Export Time Off Hours (day-by-day breakdown per employee), or
Export Totals (totals per employee and policy type, including remaining balance)
Learn more here about Time Off Export Options.
Why can’t I submit a time off request on behalf of users on their timesheets?
Why can’t I submit a time off request on behalf of users on their timesheets?
This usually means you don’t have Time Off admin permissions.
If you have permissions, you’ll see Add → Add time off on the user’s timesheet. If you don’t, that option won’t appear. Contact the account owner or another admin to request the required permissions.
Summary
You now know how to activate and set up Time Off, create paid and unpaid policies, assign users, set balances, approve requests, add time off on behalf of employees, and view approved time off across the platform. You also reviewed the most common admin tasks and troubleshooting tips.
*Time Off is available on Connecteam's HR Hub*
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