The Chat feature is a great way to communicate with your workforce. It allows you to keep company communication in one place through individual chats, team chats, and channels.
In this article, we'll focus on channels and how to create them.
What is a Channel & Why Use a Channel
A channel is a group where only admins can send messages. This allows you to share information with a group of users without allowing replies, helping keep important updates clear and easy to find.
Channels are useful for announcements, policy updates, emergency communications, and other important information that should not get lost in an active conversation.
How to Create a Channel on the Desktop
Creating a Channel is easy, just follow these steps:
Navigate to the Chat feature.
Click Add New and select New Group.
Enter the group's name and description.
In the Group Details page, disable Allow members to send messages.
If you'd like admin messages to appear anonymously, enable Show admins as anonymous.
Assign the group to Smart Groups, Selected Users, or both.
Select the group's admins.
Review the summary and click Confirm.
💡Pro tip: You can edit these settings at any time by opening the group settings.
How to create a team chat on the mobile app
Tap the + icon.
Select New Group.
3. Add the users you want to include.
4. Enter the group's details.
5. Configure the group's communication settings.
6. Tap ✔️ to create the group.
Examples of Channels
Important Company Announcements and Policies
Share important updates without replies, ensuring messages remain visible and easy to find.
Daily Road Closures
Provide drivers with route updates and road closure information in a dedicated space where critical information won't get buried in conversations.
Industry Regulations
Share regulatory updates and compliance information that users may need to reference later.
Critical Emergency Alerts
Distribute urgent information quickly during emergencies without additional messages interrupting the communication.
Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.