If your business uses ADP for workforce management, like ADP RUN for payroll or other functions, you can now purchase Connecteam directly through the ADP Marketplace. This streamlines the process for business owners and simplifies procurement. In this article, we'll guide you through the simple steps of purchasing Connecteam through the ADP Marketplace, helping you consolidate your workforce management solutions in one convenient platform.

In this article, we will cover:

To purchase Connecteam through ADP, visit the ADP Marketplace website and browse the Apps & Solutions section. Search for 'Connecteam' to find our page, where you can view and purchase our different business plans.

Once you've purchased Connecteam from the ADP Marketplace, you'll need to complete the signup process in Connecteam and import your ADP users. Here's what to expect:

Step 1: A new page will appear asking you to agree to connect the two applications and the data sharing between them. Click 'Provide Consent' and it will automatically close and take you back to Connecteam if the connection was successful.

Stage 2: Once consent is successfully received, click 'Import ADP Employees' to automatically sync your employees into Connecteam.

Step 3: In this final stage, you'll review and confirm user matching between ADP and Connecteam. The system automatically matches employees by phone number if it exists in the system or by username if no phone number is found. You can manually adjust any incorrect matches or match remaining unmatched employees. If you don't want certain users included in the integration, simply select 'don't include user'. Once all employees are properly matched, click 'Continue' to complete the process.

💡Tip: You can also import users from ADP Run by clicking 'Add Users' in the user section within Connecteam.

Purchasing through ADP Marketplace will have all billing handled directly by ADP, including invoices and plan changes. Connecteam will redirect you to ADP when you click on the 'Hubs and Plans' tab or the 'Invoices' section in your account settings.

Please Note: If you purchased your account with ADP, then when adding new Users to the plan (more user seats), you will need to do so through ADP.

There are a few common errors that may occur in the ADP integration:

If you've purchased the 'Connector' for payroll through ADP and your account enters a dunning period or remains unpaid, ADP may place your account in 'Suspended' status. When this happens, the API integration between ADP and Connecteam will stop functioning until you resolve any outstanding payments, so you won't be able to export your timesheet for payroll. To restore the integration, check your ADP account status and clear any pending payments.

If you previously left Connecteam and are now returning then you will see a message asking you to reactivate your account. This can be done in one of two ways:

Option one: Through ADP. When reactivating, you'll be redirected to your ADP account to complete the process.

Option two: Through Connecteam. If you choose this option, you'll need to disconnect from ADP and work directly with Connecteam. This process will require selecting a new pricing plan and providing billing information.

Please Note: If you choose to reactivate through Connecteam, your ADP integration will be removed, and you'll need to set up new billing details.

Related Articles:
​How to Use the ADP Run Export Template

How to Integrate with ADP Run

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