If you are experiencing difficulties while trying to download form entries, you've reached the right place! In this article, we’ll show you how to self-troubleshoot the issue.
This article will cover:
Issue 1: I Attempted to Export All Entries, but Nothing Was Downloaded
If your form entries contain numerous images or exceed 6MB in size, they will be sent to your email instead of downloading directly. This ensures a smoother process, preventing potential issues with generating large PDFs, which may take longer or fail to process. Additionally, when downloading more than five PDF entries at once, you will receive a download link via email. This limitation is in place to maintain platform performance and ensure a seamless experience.
Issue 2: I Did Not Receive the Entries to My Email
If your form entries exceed 6MB in size and need to be sent to your email, but you did not receive the email including the entries, please check the following:
Please wait for up to 10 minutes as there may be delays.
Please check the Spam folder in your email, as it may have ended up there.
Please check with your IT department if Connecteam's email address was blocked for security reasons (emails that end with @connecteam.com).
If you are still encountering issues after trying these steps, please contact our Support team. We’re here to help!
Issue 3: I Am Experiencing Persistent Loading When Trying to Export Entries
If you clicked on the Export or Download buttons, and the screen loads continuously, please attempt the following steps:
Connecteam is most optimized for Google Chrome. If you haven't already, we highly recommend installing Google Chrome to guarantee you enjoy an optimal user experience.
Try a hard refresh: Cmd+Shift+R on a Mac or Ctrl+Shift+R on Windows.
Empty cache and hard reload: Open the console tab. To do so, right-click on the page, select Inspect from the menu, and then choose the Console tab. Alternatively, press F12. Then, long press on the Refresh icon, and select Empty Cache and Hard Reload.
If the issue occurs on Google Chrome, try accessing the platform through a different web browser such as Safari, Microsoft Edge, or Firefox.
If none of the above has resolved the issue, please contact our live support team for assistance.
Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question!