FAQ and Troubleshooting
A curated list of the most FAQ from Connecteam's customers.
By Connecteam and 6 others7 authors227 articles
- On Which Devices Does the Connecteam App Run?
- Connecteam And GDPR Compliance
- Security
- How do I cancel my subscription?
- Does Connecteam Have Explanation/Tutorial Videos?
- Do Archived or Deleted Users Count Toward My Paid Seats?
- If I'm in the middle of my subscription and I add a paid seat, how much does the seat cost?
- Can the Connecteam App be used Offline?
- Are Text Messages Free?
- Are there training videos on features for the end users?
- How many schedules can be created in my account according to my plan?
- What is My Company Code and Where Can I Find it?
- How Can I Check My Connecteam Mobile App Version?
- What are Connecteam Filters?
- Troubleshooting: Dashboard (Web App)
- Troubleshooting: Mobile App
- Custom Publishers
- FAQ: I'm an admin and I'd like to stop having to enter my phone number every time I log into my account. I want to remain logged in. Is it possible?
- Is a Phone Number Mandatory for Each Employee?
- How to Change an Employee's Phone Number
- How Do I Invite an Employee When They Changed Their Smart Phone?
- Troubleshooting: I Can't Log In To The Dashboard
- Troubleshooting: I Can't Log In to the Mobile App
- Troubleshooting: I Can't Promote a User to Admin Status
- Users Troubleshooting: Can't Import Users with CSV File
- How Can I Export User Information?
- How to Give an Admin Permission to Only One Asset
- Troubleshooting Smart Groups: I'm Having Difficulty Adding a User to a Smart Group
- Can I Add Users to a Smart Group in Bulk?
- When Should I Use Tags and Not User Details Fields to Create Groups?
- Should I Publish Content to a Smart Group or Specific Users?
- What Happens If a User Was Part of a Smart Group but Then Is Removed From It?
- How Do I Know Which Smart Groups a User Is a Part Of?
- How Can I Remove a User From a Smart Group
- How Can I Add a User to a Smart Group?
- Can I Delete a Smart group? If I Delete Old Smart Groups Will Any Information be Lost?
- Why Can't I See Smart Groups?
- How Do I Edit a Misspelled Smart Group?
- I have smart groups set up. Is it possible to have one of my smart groups see only the schedule within their smart group and not the other smart group's?
- I Created a Smart Group But it is Empty and Has No Users. Why?
- I Created a Smart Group but it Contains All My Users. Where Did I Go Wrong?
- How Can I Set it So Admins See Only the Employee Who They Are Direct Managers For and Not All Employees?
- Can All Admins Create Smart Groups?
- Why Can't I Delete the All Users Smart Group?
- How Do I Tag More Than One Employee?
- How Can I Change the Admin of a Smart Group?
- All My Admins Can See a Smart Group & This Shouldn't Be the Case
- What’s the Difference Between Admin Permissions in General Settings VS the Smart Groups Tab?
- Why Should I Set Up Direct Managers for Branches and Departments?
- How do I Set it Up so Users Can Only Clock In Via the Kiosk App and Nothing Else?
- Can I Customize Kiosk PIN Codes?
- What’s the difference between the regular Connecteam app and the Kiosk app?
- Kiosk App Security: How Can I Make Sure Employees Don't Log In As Each Other
- Which Plan is the Kiosk App Available From?
- What Device Can I Use for Kiosk Clock In?
- Troubleshooting: My users can't clock in! Why could that be?
- Troubleshooting: My Employee Cannot See the Time Clock
- Where Are My Employees? Check Your Map!
- Can I Add and Edit Shifts from the Dashboard?
- Will Users Still be able to Fill Out Required Shift Attachments when Switching Jobs?
- What if a User Forgot to Switch Jobs?
- My App Drains a Lot of Data and Battery
- How Can I Navigate the Breadcrumbs Map View More Effectively?
- What Might Be the Reason I See a Straight Line With No Pin Locations?
- Can Employees Track Time for Jobs That Are Not Scheduled?
- Can I Prevent Employees From Forgetting to Clock Out?
- How to Use Breaks as a User
- Time Clock Troubleshooting: Wrong Payroll Cycle Displayed on Timesheets
- Is There a Way to Prevent an Employee From Clocking in Before Their Shift?
- Is There a Way For Me to Turn Off the App and Have Employees Only Log In and Out With Their Computers?
- How Can I Know When an Employee Has Been Auto-Clocked or Exceeded Their Daily Limit?
- How can I shut off the Time Clock so my employees can't use it?
- Can I Update Employee Pay Rates In Bulk?
- How Can I Disable Auto Clock Out?
- Pay Rates Frequently Asked Questions
- How to Track Employee's Mileage?
- How Can Employees Download and Print Their Timesheets?
- What Happens If an Employee Needs to Work on a Day That I Did Not Mark as a Working Day?
- Is it Possible to Filter for a Specific Job in the Timesheets Tab and Export it to a Shift Report PDF?
- Can I Receive a Summary of the Time Worked by Employees for One Specific Job
- How Admins Can Clock In on Behalf of Their Employees
- Users Can't Clock In Because of Locked Timesheets
- Once the Job is Completed, Can I Confirm that a Payment Was Received?
- Can I Prevent Employees From Editing Their Timesheets?
- My Employees Work Across Different Timezones, Will the Clock-In Limitations By Day Work?
- Troubleshooting: Errors in Timesheet Approval
- Can Certain Employees Be Excluded From Geofencing and Clock In From Anywhere?
- Can I Prevent an Employee From Clocking Out From Outside The Geofence?
- Can My Employees Sign Off for Every Clock In & Out?
- Is It Possible To See The Edit History In An Employee's Timesheet?
- I Activated the Clock In Limitations, But My Employees Can Still Clock In at Any Time
- Can I Have Hours Scheduled in the Job Schedule Automatically Reflected in the Timesheets?
- Time Clock Troubleshooting: Admins Are Not Receiving Payroll Reports
- How Can Employees Clock In and Out Only From Their Shifts?
- Why Are the Jobs I Created in the Job Scheduler Not the Same As the Ones I Created in the Time Clock?
- I Activated the Clock-in Limitations and Now I Can't See When Employees are Checking In and Completing Jobs
- Troubleshooting: Pay Rates
- Troubleshooting: Geofence Issues
- Troubleshooting: I Can't Edit Manager Notes in Timesheets
- Troubleshooting: I'm Not Receiving Notifications When My Employees Edit Their Shifts
- Can I Notify Admins if an Employee Is Late for a Shift?
- Is There a Way To Remove The Option For Employees to Edit Their Timesheets?
- How Can I Allow Admins to Edit Their Employees' Timesheets, but Not Their Own?
- What's the Difference Between Regular Overtime and Additional Rate Multipliers?
- How to View the Date and Time of Timesheet Submission
- Can Users Clock in Without Selecting a Job?
- How to Separate Working Hours for Different Employee Groups
- How Do I Copy Shifts?
- Can I Export My Team's Schedule?
- Job Schedule: What Happens to a User's Shifts When I Archive or Delete Them
- Calendar App Sync FAQs For Managers
- Can I Let Users Mark their Unavailability But Not their Preferred Work Hours?
- Troubleshooting: I Can't Import Shifts to the Job Schedule
- Troubleshooting: My Scheduler Isn't Syncing With My Personal Calendar
- Is There a Way To See Which of My Employees Have Confirmed Their Shifts?
- Is It Possible to Edit Multiple Shifts at Once?
- How Can Employees See Everyone's Shifts in a Job Scheduler?
- Can I Attach a Form to a Job?
- What Happens to an Employee's Shifts When I Archive or Delete an Employee?
- Can Employees Get Notified When They Don't Clock Into a Shift
- How to Schedule a User Who Works Multiple Jobs/Shifts a Day?
- Can I Share a Copy of the Schedule with Somebody via Email?
- Can I Edit a Shift That's Been Submitted for Approval?
- What Do the Color Codes Mean On Each Job?
- Is there a way to sync all employee schedules to my Google Calendar?
- How Do I Know Who Is Currently Clocked In By Looking at the Schedule?
- How Can I Edit a User's Availability?
- Troubleshooting: Issues Viewing the Schedule for Admins
- Can I Block Unavailability For Specific Users?
- I Added a New Employee But Can't see His Name When Creating a New Shift
- How Can I Notify Employees About a Shift via Text Message?
- How Do I Create a Checklist?
- Can I Create Questions in a Form Based on Previous Answers?
- What is the Size Limit of Images Uploaded to a Form?
- I Want to Use Templates Created By Connecteam But I Want to Customize Them How Can I Do That?
- As an Admin, I Cannot See a Form in the Admin Dashboard - Why?
- Who Can Fill Out a Form?
- Troubleshooting: My Employee Can't See a Form. Why Could That Be?
- Can I Edit the PDF Download of a Form Submission?
- I Want My Admin to be Able to See All Forms & Their Entries. How Can I Make That Happen?
- How Do I Send a Completed Form to a Client, Who is Not a User in Connecteam?
- I Want to Use an Existing Form As a Template For a New Form. How Can I Do That?
- My Admin Can't Fill Out a Form, Why Could This Be?
- Is There a Way to Compile All Images From A Form Without Doing it One by One?
- After a form is completed it needs to be reviewed by a manager - is there a way for managers to sign off on specific forms?
- Can I Share a Form Entry with a User Who is Not an Admin in Connecteam?
- When We Export a Form's Entry Is It Possible to Exclude the Name of the Employee Who Filled in the Form?
- How Can I Remind Employees to Fill Out a Form?
- I Created A Form - Can It Be Attached To Other Places In Connecteam?
- Forms Troubleshooting: Auto Report Isn't Getting Sent
- How Can I Update an Existing Form Template I Created?
- Can I Download a PDF or Print Out a Form That My Employee Filled Out?
- How Can I Manage My Form Notifications? I'm Getting So Many Push Notifications and Emails
- How Can I Re-Share a Form That I Already Published?
- How Do I Archive a Form?
- How Can I Set Requirements for Completing a Form Before Clocking Out?
- How can form submissions be visible to individuals other than the form admins?
- How Can Users Complete a Form Together?
- Can I Use a Form as a Shift Attachment?
- Why Can't I See Forms My Staff Have Completed?
- Forms Troubleshooting: Downloading Form Entries
- Can I Pin a Column in a Form Submission Table?
- Can I Record Voice Input in Form Fields?
- Can I Send a Reminder to All Users Who Have Not Submitted a Form?
- Can Forms Include Video Recording?
- Can Users Edit Their Form Submission?
- How can I edit an existing Time Off policy?
- How do I know which users are not assigned to a specific Time Off policy?
- Can I Reject an Approved Time Off?
- How Can I Stop Auto-Approval for Time Off Requests?
- How Do I Add New Employees to a Time Off Policy?
- I Have Added a New User in Connecteam, But I Can’t See Them in the Time Off Feature. Why Is That?
- How Can I Check That Time Off Is Accruing Correctly?
- How Do I Move an Employee From One Time Off Policy to Another?
- How Can I Prevent Some Employees from Using Time Off?
- How Can I Add Time Off On Behalf of My Employees?
- Can I Add a Holiday (Time Off) to the Schedule?
- How to Export My Employee's Sick Leave or Vacation Balance?
- How to Set Local Holidays
- How Can I Submit Time Off for Next Year or the Next Fiscal Year?
- If I delete a Time Off policy, what happens to the entries previously made using that policy?
- Why Can't I See Time Off Requests as an Admin?
- What Happens if I Have to Let an Employee Go? Will they Still Have Access to the Chat?
- Is the Chat Secure?
- Can I Manage Team Chats or Channels That I am Not a Part of or Not an Admin of?
- Does the Chat Integrate with Other Parts of the Connecteam Platform, such as the Job Schedule or Time Clock?
- Can I See if a User Read My Message?
- How Can I Delete a Chat Message?
- I Don’t Want Users to Start a Chat with the Company’s Owner, How Can I Do That?
- Can I Forward a Chat Message?
- Can I Read or Manage What is Going on in Individual Chats Between Users?
- Is it Possible to Send Messages Anonymously in a Group?
- What are Chat Reactions?
- When Creating A Group and Assigning It To a Smart Group, Can You Select A Group Admin?
- What Is The Video Size Limit On The Chat Feature?
- Can I Edit a Chat Message?