FAQ and Troubleshooting

A curated list of the most FAQ from Connecteam's customers

14 articles in this collection
Written by Chen Shofar and Nathanel Creson

Troubleshooting

Troubleshooting

Having issues with the Connecteam app? Check this easy trouble shooting tips!

Written by Chen Shofar
Updated over a week ago

I Don't Remember My Password

How to reset your password and regain access to your launchpad

Written by Chen Shofar
Updated over a week ago

Frequently Asked Question (FAQ)

Security

Dashboard and Connecteam App security

Written by Chen Shofar
Updated over a week ago

Connecteam and GDPR

GDPR information

Written by Chen Shofar
Updated over a week ago

Does Connecteam have Explanation Videos?

In this article you'll find the Youtube Playlists to all of our features - 1 min read

Written by Nathanel Creson
Updated over a week ago

On which devices does the Connecteam app Run?

Find out the compatible Android and iOS versions for the app

Written by Chen Shofar
Updated over a week ago

What is My Company Code and Where Can I Find it?

Written by Chen Shofar
Updated over a week ago

How Can I Check My Connecteam Mobile App Version?

Make sure that you're up-to-date with all the latest features and capabilities by knowing your mobile app version!

Written by Chen Shofar
Updated over a week ago

Is a phone number mandatory for each employee?

Written by Chen Shofar
Updated over a week ago

One of My Users Logged Out, Now What?

How to login to the app and links to download the Connecteam app

Written by Chen Shofar
Updated over a week ago

How do I invite an employee that changed his/her smartphone?

Written by Chen Shofar
Updated over a week ago

What does Fully branded app means?

Our Enterprise Plan

Written by Chen Shofar
Updated over a week ago

How do I Cancel My Subscription?

Written by Nathanel Creson
Updated over a week ago

How to Change an Employee's Phone Number

Edit your employee's mobile phone number

Written by Chen Shofar
Updated over a week ago