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FAQ and Troubleshooting
A curated list of the most FAQ from Connecteam's customers.
What are Shortcuts?
When Should I Use Tags and Not User Details Fields to Create Groups?
Can I Add Users to a Smart Group in Bulk?
Troubleshooting Smart Groups: I'm Having Difficulty Adding a User to a Smart Group
Should I Publish Content to a Smart Group or Specific Users?
What Happens If a User Was Part of a Smart Group but Then Is Removed From It?
Can I Create a Smart Group From The Users Tab?
How Do I Know Which Smart Groups a User Is a Part Of?
I Need to Remove a User From a Smart Group. How Do I Edit the Smart Group?
How Can I Add a User to a Smart Group?
Can I Delete a Smart group? If I Delete Old Smart Groups Will Any Information be Lost?
Why Can't I See Smart Groups?
How Do I Edit a Misspelled Smart Group?
I have smart groups set up. Is it possible to have one of my smart groups see only the schedule within their smart group and not the other smart group's?
I Created a Smart Group But it is Empty and Has No Users. Why?
I Created a Smart Group but it Contains All My Users. Where Did I Go Wrong?
How Can I Set it So Admins See Only the Employee Who They Are Direct Managers For and Not All Employees?
Can all admins create smart groups?
Why Can't I Delete the All Users Smart Groups?
How Do I Tag More Than One Employee?
Who Can Set Up the Kiosk App?
How do I Set it Up so Users Can Only Clock In Via the Kiosk App and Nothing Else?
When Logging In to the Kiosk What Happens if the Employee Doesn't Own a Smartphone or Has Never Accessed the Connecteam App?
Can I change my user's Kiosk pin to a pin they create on their own?
Troubleshooting: My users can't clock in! Why could that be?
Troubleshooting: My Employee Cannot See the Time Clock
Where Are My Employees? Check Your Map!
Can I Add and Revise Shifts from the Launch Pad?
Breadcrumbs FAQ for Managers
Is the Employee's Geolocation Captured Each Time They Switch Jobs?
Will Users Still be able to Fill Out Required Shift Attachments when Switching Jobs?
How do 'Switch Jobs' Work with Our Geofences?
What if a User Forgot to Switch Jobs?
My App Drains a Lot of Data and the Battery
How are Breadcrumbs Different From Geo-fences?
How Can I Navigate the Breadcrumbs Map View More Effectively?
Do Breadcrumbs Track Employees Only When Clocked In?
What Might Be the Reason I See a Straight Line With No Pin Locations?
Gusto Troubleshooting: I Can't Export Timesheets or My Timesheets Are Exported Incorrectly
Gusto Troubleshooting: I Can't Match My Employees
Quickbooks Online Troubleshooting: I Can't Match Users
Quickbooks Online Troubleshooting: I Can't Export Timesheets or My Timesheets Are Exported Incorrectly
Why Do Employees Need to Set Their Connecteam Location Services to ‘Always’ Instead of ‘While Using the App’ When Breadcrumbs Are Enabled?
Can Employees Track Time for Jobs That Are Not Scheduled?
What if an Employee Has No Cell Service or Their Phone is Shut Off While Clocked In?
Does the Daily Limit I Set Include Unpaid Breaks?
Why Does My Employee’s iPhone Say, “Connecteam Has Been Using My Location in the Background”?
Can I Prevent Employees From Forgetting to Clock Out?
How Do I Copy Shifts?
Can I Export My Team's Schedule?
Job Schedule: What Happens to a User's Shifts When I Archive or Delete Them
Calendar App Sync FAQs For Managers
My Users Didn’t Mark their Preferred Work Hours or their Unavailability - What Does This Mean?
Can I Let Users Mark their Unavailability But Not their Preferred Work Hours?
Can I Mark Preferred Working Hours on Behalf of My Users?
Why Don't I See the Option to Multi-Select Shifts When in the Job or Layers View?
If an Admin Creates a Repeating Open Shift, Once a User Claims the Shift and It's Approved, Should the Shift Become a Regular Shift (and not repeating)?
An Admin Who Has Admin Permission to Only One Smart Group (Not the All Users Groups) Clicks on "Clear Week" in the Job Schedule, Will this Clear the Week for All Users?
What Affects the Order in which Users Appear on the List When Assigning Users to a New Shift?
How do I Create a Checklist?
Can I Create Questions in a Form Based on Previous Answers?
What is the Size Limit of Images Uploaded to a Form?
I Want to Use Templates Created By Connecteam But I Want to Customize Them How Can I Do That?
As an Admin, I Cannot See a Form in the Admin Dashboard - Why?
Who Can Fill Out a Form?
Troubleshooting: My Employee Cannot See the Form. Why could that be?
Can I Edit the PDF Download of a Form Submission?
I Want My Admin to be Able to See All Forms & Their Entries. How Can I Make That Happen?
How Do I Send a Completed Form to a Client, Who is Not a User in Connecteam?
How Can I Edit My Published Form?
I Want to Use an Existing Form As a Template For a New Form. How Can I Do That?
My Admin Can't Fill Out a Form, Why Could This Be?
Is There a Way to Compile All Images From A Form Without Doing it One by One?
After a form is completed it needs to be reviewed by a manager - is there a way for managers to sign off on specific forms?
Can I Share a Form Entry with a User Who is Not an Admin in Connecteam?
What Happens if I Have to Let an Employee Go? Will they Still Have Access to the Chat?
Is the Chat Secure?
Can I Manage Team Chats or Channels That I am Not a Part of or Not an Admin of?
Does the Chat Integrate with Other Parts of the Connecteam Platform, such as the Job Schedule or Time Clock?
Can I See if a User Read My Message?
How Can I Delete a Chat Message?
I Don’t Want Users to Start a Chat with the Company’s Owner, How Can I Do That?
Can I Forward a Chat Message?