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FAQ and Troubleshooting

FAQ and Troubleshooting

A curated list of the most FAQ from Connecteam's customers

Chen Shofar avatar Nathanel Creson avatar Sam Kramer avatar +2
13 articles in this collection
Written by Chen Shofar, Nathanel Creson, Sam Kramer and 2 others

How Do I Invite an Employee When They Changed Their Smart Phone?

Invite existing users, who have changed their mobile device
Sam Kramer avatar
Written by Sam Kramer
Updated over a week ago

How to Change an Employee's Phone Number

Edit your employee's mobile phone number
Amir Elharar avatar
Written by Amir Elharar
Updated over a week ago
Troubleshooting

Troubleshooting

Having issues with the Connecteam app? Check this easy trouble shooting tips!
Chen Shofar avatar
Written by Chen Shofar
Updated over a week ago

I Don't Remember My Password

How to reset your password and regain access to your launchpad
Chen Shofar avatar
Written by Chen Shofar
Updated over a week ago

Is a Phone Number Mandatory for Each Employee?

Why a phone number is mandatory, and how to get your employees to log in if they don't have a mobile phone number.
Eden Rubinpour avatar
Written by Eden Rubinpour
Updated over a week ago
Frequently Asked Question (FAQ)

Security

Dashboard and Connecteam App security
Chen Shofar avatar
Written by Chen Shofar
Updated over a week ago

Connecteam and GDPR

GDPR information
Chen Shofar avatar
Written by Chen Shofar
Updated over a week ago

Does Connecteam have Explanation Videos?

In this article you'll find the Youtube Playlists to all of our features - 1 min read
Nathanel Creson avatar
Written by Nathanel Creson
Updated over a week ago

On which devices does the Connecteam app Run?

Find out the compatible Android and iOS versions for the app
Chen Shofar avatar
Written by Chen Shofar
Updated over a week ago

What is My Company Code and Where Can I Find it?

Chen Shofar avatar
Written by Chen Shofar
Updated over a week ago

How Can I Check My Connecteam Mobile App Version?

Make sure that you're up-to-date with all the latest features and capabilities by knowing your mobile app version!
Chen Shofar avatar
Written by Chen Shofar
Updated over a week ago

What does Fully branded app means?

Our Enterprise Plan
Chen Shofar avatar
Written by Chen Shofar
Updated over a week ago

How do I Cancel My Subscription?

Nathanel Creson avatar
Written by Nathanel Creson
Updated over a week ago