FAQ and Troubleshooting
A curated list of the most FAQ from Connecteam's customers.
What are Shortcuts?
How to Deactivate Features
Troubleshooting: Connecteam Push Notifications
How to reach out to our support team
On Which Devices Does the Connecteam App Run?
Connecteam and GDPR
Security
How do I cancel my subscription?
Does Connecteam Have Explanation/Tutorial Videos?
Do Archived or Deleted Users Count Toward My Paid Seats?
If I'm in the middle of my subscription and I add a paid seat, how much does the seat cost?
Can the Connecteam App be used Offline?
Are Text Messages Free?
Are there training videos on features for the end users?
How many schedules can be created in my account according to my plan?
What is My Company Code and Where Can I Find it?
How Can I Check My Connecteam Mobile App Version?
What are Connecteam Filters?
Troubleshooting: Dashboard (Web App)
Troubleshooting: Mobile App
Custom Publishers
FAQ: I'm an admin and I'd like to stop having to enter my phone number every time I log into my account. I want to remain logged in. Is it possible?
Is a Phone Number Mandatory for Each Employee?
How to Change an Employee's Phone Number
How Do I Invite an Employee When They Changed Their Smart Phone?
Troubleshooting: I Can't Log In To The Dashboard
Troubleshooting: I Can't Log In to the Mobile App
Troubleshooting: I Can't Promote a User to Admin Status
Users Troubleshooting: Can't Import Users with CSV File
How Can I Export User Information?
Adding Users to The App: Which Invite Method Should I Send & When?
How to Make an Admin for Only One Asset
Troubleshooting Smart Groups: I'm Having Difficulty Adding a User to a Smart Group
Can I Add Users to a Smart Group in Bulk?
When Should I Use Tags and Not User Details Fields to Create Groups?
Should I Publish Content to a Smart Group or Specific Users?
What Happens If a User Was Part of a Smart Group but Then Is Removed From It?
How Do I Know Which Smart Groups a User Is a Part Of?
How Can I Remove a User From a Smart Group
How Can I Add a User to a Smart Group?
Can I Delete a Smart group? If I Delete Old Smart Groups Will Any Information be Lost?
Why Can't I See Smart Groups?
How Do I Edit a Misspelled Smart Group?
I have smart groups set up. Is it possible to have one of my smart groups see only the schedule within their smart group and not the other smart group's?
I Created a Smart Group But it is Empty and Has No Users. Why?
I Created a Smart Group but it Contains All My Users. Where Did I Go Wrong?
How Can I Set it So Admins See Only the Employee Who They Are Direct Managers For and Not All Employees?
Can All Admins Create Smart Groups?
Why Can't I Delete the All Users Smart Group?
How Do I Tag More Than One Employee?
How Can I Change the Admin of a Smart Group?
All My Admins Can See a Smart Group & This Shouldn't Be the Case
What’s the Difference Between Admin Permissions in General Settings VS the Smart Groups Tab?
Why Should I Set Up Direct Managers for Branches and Departments?
Who Can Set Up the Kiosk App?
How do I Set it Up so Users Can Only Clock In Via the Kiosk App and Nothing Else?
When Logging In to the Kiosk What Happens if the Employee Doesn't Own a Smartphone or Has Never Accessed the Connecteam App?
Can I Customize Kiosk PIN Codes?
What’s the difference between the regular Connecteam app and the Kiosk app?
Kiosk App Security: How Can I Make Sure Employees Don't Log In As Each Other
How Do Employees Log In and Out of the Kiosk App?
Which Plan is the Kiosk App Available From?
What Device Can I Use for Kiosk Clock In?
Troubleshooting: My users can't clock in! Why could that be?
Troubleshooting: My Employee Cannot See the Time Clock
Where Are My Employees? Check Your Map!
Can I Add and Edit Shifts from the Dashboard?
Breadcrumbs FAQ for Managers
Is the Employee's Geolocation Captured Each Time They Switch Jobs?
Will Users Still be able to Fill Out Required Shift Attachments when Switching Jobs?
How do 'Switch Jobs' Work with Our Geofences?
What if a User Forgot to Switch Jobs?
My App Drains a Lot of Data, and the Battery
How are Breadcrumbs Different From Geo-fences?
How Can I Navigate the Breadcrumbs Map View More Effectively?
Do Breadcrumbs Track Employees Only When Clocked In?
What Might Be the Reason I See a Straight Line With No Pin Locations?
Why Do Employees Need to Set Their Connecteam Location Services to ‘Always’ Instead of ‘While Using the App’ When Breadcrumbs Are Enabled?
Can Employees Track Time for Jobs That Are Not Scheduled?
What if an Employee Has No Cell Service or Their Phone is Shut Off While Clocked In?
Does the Daily Limit I Set Include Unpaid Breaks?
Why Does My Employee’s iPhone Say, “Connecteam Has Been Using My Location in the Background”?
Can I Prevent Employees From Forgetting to Clock Out?
How to Use Breaks as a User
Time Clock Troubleshooting: Wrong Payroll Cycle Displayed on Timesheets
What happens if an employee turns off location services while they’re clocked in?
Is There a Way to Prevent an Employee From Clocking in Before Their Shift?
Is There a Way For Me to Turn Off the App and Have Employees Only Log In and Out With Their Computers?
We Want Our Employees to Clock in and Out From Different Jobs. Can They Do That?
How Can I Know When an Employee Has Been Auto-Clocked or Exceeded Their Daily Limit?
Can Employees Change Their Clock In Location With a Third-Party App?
Can Automatic Breaks Be Customized Per Employee?
How can I shut off the Time Clock so my employees can't use it?
Can I Update Employee Pay Rates In Bulk?
How Can I Disable Auto Clock Out?
Pay Rates Frequently Asked Questions
How to Track Employee's Mileage?
How Can Employees Download and Print Their Timesheets?
What Happens If an Employee Needs to Work on a Day That I Did Not Mark as a Working Day?
Is it Possible to Filter for a Specific Job in the Timesheets Tab and Export it to a Shift Report PDF?
Can I Receive a Summary of the Time Worked by Employees for One Specific Job
How Admins Can Clock In on Behalf of Their Employees
Users Can't Clock In Because of Locked Timesheets
Once the Job is Completed, Can I Confirm that a Payment Was Received?
Can I Prevent Employees From Editing Their Timesheets?
My Employees Work Across Different Timezones, Will the Clock-In Limitations By Day Work?
Troubleshooting: Errors in Timesheet Approval
Can Certain Employees Be Excluded From Geofencing and Clock In From Anywhere?
Can I Prevent an Employee From Clocking Out From Outside The Geofence?
Can My Employees Sign Off for Every Clock In & Out?
Is It Possible To See The Edit History In An Employee's Timesheet?
I Activated the Clock In Limitations, But My Employees Can Still Clock In at Any Time
Can I Have Hours Scheduled in the Job Schedule Automatically Reflected in the Timesheets?
Time Clock Troubleshooting: Admins Are Not Receiving Payroll Reports
How Can Employees Clock In and Out Only From Their Shifts?
Why Are the Jobs I Created in the Job Scheduler Not the Same As the Ones I Created in the Time Clock?
I Activated the Clock-in Limitations and Now I Can't See When Employees are Checking In and Completing Jobs
Troubleshooting: Pay Rates
Troubleshooting: Geofence Issues
Troubleshooting: I Can't Edit Manager Notes in Timesheets
Troubleshooting: I'm Not Receiving Notifications When My Employees Edit Their Shifts
Can I Notify Admins if an Employee Is Late for a Shift?
Is There a Way To Remove The Option For Employees to Edit Their Timesheets?
How Can I Allow Admins to Edit Their Employees' Timesheets, but Not Their Own?
What's the Difference Between Regular Overtime and Additional Rate Multipliers?
How to View the Date and Time of Timesheet Submission
How Do I Copy Shifts?
Can I Export My Team's Schedule?
Job Schedule: What Happens to a User's Shifts When I Archive or Delete Them
Calendar App Sync FAQs For Managers
My Users Didn’t Mark their Preferred Work Hours or their Unavailability - What Does This Mean?
Can I Let Users Mark their Unavailability But Not their Preferred Work Hours?
Can I Mark Preferred Working Hours on Behalf of My Users?
If an Admin Creates a Repeating Open Shift, Once a User Claims the Shift and It's Approved, Should the Shift Become a Regular Shift (and not repeating)?
An Admin Who Has Admin Permission to Only One Smart Group (Not the All Users Groups) Clicks on "Clear Week" in the Job Schedule, Will this Clear the Week for All Users?
What Affects the Order in which Users Appear on the List When Assigning Users to a New Shift?
Can I Notify Users That Turned Off Their Job Schedule Notifications?
Can I Customize the Publish Notifications For an Open Shift?
Troubleshooting: I Can't Import Shifts to the Job Schedule
How will Daylight Saving Time Affect Shifts in the Job Scheduler?
Troubleshooting: My Scheduler Isn't Syncing With My Personal Calendar
How Can I Set Unavailability For a Holiday For All My Employees?
How Can I See How Many Weekly Hours I Scheduled?
Is There a Way To See Which of My Employees Have Confirmed Their Shifts?
Is It Possible to Edit Multiple Shifts at Once?
Is There a Way to Clear the Drop-down Options For the Shift Title?
How Can Employees See Everyone's Shifts in a Job Scheduler?
Is There a Way to Prevent Users From Dropping a Shift They Previously Claimed or Confirmed?
Can I Attach a Form to a Job?
Who can edit the Job Scheduler?
Can I Change the Accept/Reject Shift Statuses?
What Happens to an Employee's Shifts When I Archive or Delete an Employee?
Can Employees Get Notified When They Don't Clock Into a Shift
How to Schedule a User Who Works Multiple Jobs/Shifts a Day?
Can I Share a Copy of the Schedule with Somebody via Email?
Can I Edit a Shift That's Been Submitted for Approval?
What Do the Color Codes Mean On Each Job?
Is there a way to sync all employee schedules to my Google Calendar?
How Do I Know Who Is Currently Clocked In By Looking at the Schedule?
How Can I Edit a User's Availability?
Troubleshooting: Issues Viewing the Schedule for Admins
Can I Block Unavailability For Specific Users?
I Added a New Employee But Can't see His Name When Creating a New Shift
How Can I Notify Employees About a Shift via Text Message?
How Do I Create a Checklist?
Can I Create Questions in a Form Based on Previous Answers?
What is the Size Limit of Images Uploaded to a Form?
I Want to Use Templates Created By Connecteam But I Want to Customize Them How Can I Do That?
As an Admin, I Cannot See a Form in the Admin Dashboard - Why?
Who Can Fill Out a Form?
Troubleshooting: My Employee Can't See a Form. Why Could That Be?
Can I Edit the PDF Download of a Form Submission?
I Want My Admin to be Able to See All Forms & Their Entries. How Can I Make That Happen?
How Do I Send a Completed Form to a Client, Who is Not a User in Connecteam?
I Want to Use an Existing Form As a Template For a New Form. How Can I Do That?
My Admin Can't Fill Out a Form, Why Could This Be?
Is There a Way to Compile All Images From A Form Without Doing it One by One?
After a form is completed it needs to be reviewed by a manager - is there a way for managers to sign off on specific forms?
Can I Share a Form Entry with a User Who is Not an Admin in Connecteam?
When We Export a Form's Entry Is It Possible to Exclude the Name of the Employee Who Filled in the Form?
How Can I Remind Employees to Fill Out a Form?
I Created A Form - Can It Be Attached To Other Places In Connecteam?
Forms Troubleshooting: Auto Report Isn't Getting Sent
How Can I Update an Existing Form Template I Created?
Can I Download a PDF or Print Out a Form That My Employee Filled Out?
How Can I Manage My Form Notifications? I'm Getting So Many Push Notifications and Emails
How Can I Re-Share a Form That I Already Published?
How Do I Archive a Form?
How Can I Set Requirements for Completing a Form Before Clocking Out?
How can form submissions be visible to individuals other than the form admins?
How Can Users Complete a Form Together?
Can I Use a Form as a Shift Attachment?
Why Can't I See Forms My Staff Have Completed?
Forms Troubleshooting: Downloading Form Entries
Can I Pin a Column in a Form Submission Table?
Can I Record Voice Input in Form Fields?
How can I edit an existing Time Off policy?
How do I know which users are not assigned to a specific Time Off policy?
Can I Reject an Approved Time Off?
How Can I Stop Auto-Approval for Time Off Requests?
Can I Add Time Off for Multiple Employees at Once?
How Do I Add New Employees to a Time Off Policy?
I Have Added a New User in Connecteam, But I Can’t See Them in the Time Off Feature. Why Is That?
How Can I Check That Time Off Is Accruing Correctly?
How Do I Move an Employee From One Time Off Policy to Another?
How Can I Prevent Some Employees from Using Time Off?
Why Can’t I Submit a Time Off Request on Behalf of Users On Their Timesheets?
How Can I Exclude or Include Weekends in Time Off?
How Can I Add a Partial Day Time Off?
How Can I Add Time Off On Behalf of My Employees?
Where Can I See a Report of Time Off for the Month?
Can I Add a Holiday (Time Off) to the Schedule?
Can I Prevent My Employees from Using the Time Off Feature?
How to Export My Employee's Sick Leave or Vacation Balance?
How to Set Local Holidays
How Can I Submit Time Off for Next Year or the Next Fiscal Year?
If I delete a Time Off policy, what happens to the entries previously made using that policy?
Why Can't I See Time Off Requests as an Admin?
What Happens if I Have to Let an Employee Go? Will they Still Have Access to the Chat?
Is the Chat Secure?
Can I Manage Team Chats or Channels That I am Not a Part of or Not an Admin of?
Does the Chat Integrate with Other Parts of the Connecteam Platform, such as the Job Schedule or Time Clock?
Can I See if a User Read My Message?
How Can I Delete a Chat Message?
I Don’t Want Users to Start a Chat with the Company’s Owner, How Can I Do That?
Can I Forward a Chat Message?
Can I Read or Manage What is Going on in Individual Chats Between Users?
Is it Possible to Send Messages Anonymously in a Team chat or Channel?
What are Chat Reactions?
When Creating A Team Chat and Assigning It To a Smart Group, Can You Select A Team Chat Admin? Is The Only Chat Admin The Creator Of The Group?
Can a User Reply to a Message on Any Type of Chat?
What Is The Video Size Limit On The Chat Feature?
Can I Edit a Chat Message?
When is the best time to use Rewards?
When I try to purchase tokens for the first time I’m asked to contact Support. Why is that?
Is There a Way to Automate the Process of Purchasing Tokens & Sending Rewards?
How can I see what gift cards users can purchase? Can I also limit what cards users choose to only certain gift cards?
When Purchasing Tokens, What is the Dollar-to-Token Ratio?
When My Users Purchase Gift Cards, Why is the Ratio of Tokens to Dollars Different?
What Happens to Tokens When I Archive Or Delete a User?