If your employees cannot see the help desk in their desktop user view or mobile app, it's probably because they weren't assigned to that specific help desk when it was created.
To resolve this, you'll need to:
Navigate to the Help Desk feature from your left sidebar
Head to the Manage Desks tab
Hover over the desk name you want to edit and add your employees to
Click on the three dots to the right and select 'Edit Assignment'
💡 Tip: In the Users column, you can already see who the desk is assigned to - this helps you get an indication if all users are properly assigned or not.
Next, go to the 'Who is it for?' section of the assignment process and edit the desk assignment. You can select smart groups or specific users - make sure to include all employees who should have access to this help desk.
Now you're done - your employees will be able to see the help desk on both the desktop user view and in the mobile app.
⚠️ Important: If your users aren't in the Smart group that you assigned the desk to, they won't be able to see the help desk. Make sure all employees are in the correct Smart groups.
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