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Why Can't Admins Access the Help Desk?

Help Desk FAQ

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Written by Sara Kampler
Updated over a week ago

If your admins can't access the Help Desk or if it's not visible to them, it's likely they don't have permission for it. You'll need to make sure to grant each admin the appropriate permissions.

How to Grant Your Admin Permissions For The Help Desk

To Set Up Admin Permissions From the User Tab:

  1. Navigate to the Users tab

  2. Head to go to the Admin tab, and find the admin you would like to grant permissions to.

  3. Next, in the admin permission column select 'Help Desk'.

To Set Up Admin Permissions From the Help Desk:

  1. Login to your admin dashboard

  2. Access the Help Desk feature from the left sidebar

  3. Navigate to the Manage Desks tab and access the Permissions at the top of the tab

  4. Here, you can add a new admin and set their permissions or adjust the permissions for an existing admin. When you are done, simply click outside the tab, and the change will come into effect.

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