If you're an admin on the platform and can't see your employees' time-off requests, there could be several possible reasons. Let’s go over them below!
Issue 1: Time Off Admin Permissions
In order to view employees' time off requests, first ensure that you have admin permissions to the Time Off feature. Account owners will be able to grant you this permission by following these steps:
Enter the Time Off feature found in the left sidebar.
Click on the admin icons at the top of the page, next to Options.
Click on Add admins and add the relevant admin from the list.
Issue 2: Smart Group Permissions
If you have permissions to the Time Off feature, but are still unable to view any of your employees' time off requests, you may not have permission to the smart group that the employees are part of. In order to resolve this, the account owner will need to grant you permission either to the All Users smart group, or the relevant smart group which includes only the users you are meant to manage. They can do so by following these steps:
Enter the Smart Groups page from the left sidebar and access the relevant smart group that you would like to grant the admin permission to.
Click on the Group admins icon at the top right of the screen.
Click on Add admins and add the relevant admin from the list.
Issue 3: User Selected the Wrong Time Clock
When adding a new Time Off request, the user will be prompted to select which Time Clock this would appear in. As an admin, you may not be able to see the Time Off if the user selected the wrong Time Clock from the list. This can be easily rectified by clicking on the Pending Requests tab in the Time Off feature, locating the relevant request, clicking on Edit on the right-hand side, selecting the correct Time Clock, and selecting Save and Approve.
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If you've tried all of the troubleshooting steps we've suggested here but need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.