If you're an admin on the platform and can't see your employees' time-off requests, there could be several possible reasons. Let’s go over them below!
Issue 1: Time Off Admin Permissions
In order to view employees' time off requests, first ensure that you have admin permissions to the Time Off feature. Account owners will be able to grant you this permission by following these steps:
Enter the Time Off feature found in the left sidebar.
Click on the admin icons at the top of the page, next to Options.
Click on Add admins and add the relevant admin from the list.
Issue 2: Time Off Deep Permissions
If you have access to the Time Off feature but still can’t see any employee time off requests, it’s possible you haven't selected to receive requests from the relevant users you're trying to view, or from any users at all.
In order to resolve this, check which option you selected by following these steps:
Access the Time Off feature from the left sidebar.
Click on the Pending Requests tab.
On the top right, click on the people icon and make sure the relevant options are selected.
You can choose to receive requests from the following:
One of the smart groups which you manage as an admin.
Users that are listed as your direct employees, in their user profile.
Selected users.
No users.
Issue 3: User Selected the Wrong Time Clock
When adding a new Time Off request, the user will be prompted to select which Time Clock this would appear in. As an admin, you may not be able to see the Time Off if the user selected the wrong Time Clock from the list. This can be easily rectified by clicking on the Pending Requests tab in the Time Off feature, locating the relevant request, clicking on Edit on the right-hand side, selecting the correct Time Clock, and selecting Save and Approve.
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If you've tried all of the troubleshooting steps we've suggested here but need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.