Voice messages help users communicate quickly, but listening to every recording isn't always practical. With AI-generated transcripts, users can read the content of a voice message instead of listening to the entire recording, making it easier to understand important information wherever they are.
Enable or disable voice message transcripts
Only Company Owners can manage this setting.
To enable or disable voice message transcripts:
Open Chat.
Select Chat Settings.
Open the Advanced tab.
Turn Allow users to transcribe voice messages using AI on or off.
Click Save changes.
When this setting is enabled, users can generate AI transcripts for voice messages.
When disabled, the Transcribe option is not available.
Transcribe a voice message
When voice message transcription is enabled, users can generate a transcript directly from any supported voice message.
To transcribe a voice message:
Open a conversation containing a voice message.
Locate the recording.
Click Transcribe below the message.
Wait a few moments while the transcript is generated.
The transcript appears in the conversation alongside the original voice message, which remains available for playback.
Check out how it looks on the Desktop:
And on the App:
Frequently Asked Questions
Does transcription replace the original voice message?
No. The original voice recording remains available. The transcript is an AI-generated text version of the message.
Which languages are supported for voice message transcripts?
You can use the transcription feature in all languages.
Who can enable this feature?
Only Company Owners can enable or disable voice message transcription from Chat Settings > Advanced.
Why don't I see the Transcribe option?
The option may not appear because:
Your Company Owner has disabled voice message transcription.
Your Communications plan doesn't include the feature.
Your company is HIPAA-enabled and the feature has not been enabled.
Can HIPAA-enabled companies use voice message transcripts?
Yes, but the feature is disabled by default for HIPAA-enabled companies.
Chat Voice Message Transcripts are available from the Advanced plan and above
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