With Shift Attendance Status, admins can mark whether a user arrived on time, was late, called out, or did not show up. This keeps attendance information connected to the shift, so you can manage coverage and review attendance without relying only on the original schedule.
Please Note: Note: This feature is being slowly released and may not appear in your account yet.
Before You Start
You can mark attendance only for a user who is assigned to a published shift. Draft shifts and deleted shifts cannot be marked.
Account owners can always mark attendance. Other admins need the permission to add and edit shifts in the relevant schedule.
Attendance statuses are visible to admins only.
Attendance statuses
You can assign one of four statuses:
On Time — The user showed up as scheduled.
Late In — The user arrived late.
Callout — The user notified you before the shift that they would not come in.
No Show — The user did not come in and gave no advance notice.
Excused and Not Excused
When you mark Late In, Callout, or No Show, you choose whether the event was Excused or Not Excused. This helps you separate events with a valid reason from the ones without. On Time does not have this option.
The excused tag shows on the status in the schedule and in the status details when you hover over it. Excused and Not Excused totals are included in the List View and in the export.
Mark an attendance status
You can mark attendance from:
The shift’s Activity tab.
The shift preview on the schedule.
3. Open the shift and select Mark Attendance Status, then choose the relevant status.
4. For Late In, Callout, and No Show, select Yes or No under Was it excused?
5.Optionally, enter a note. Notes can be up to 500 characters.
6. Click Save.
For On Time, the status is applied immediately.
💡Tip: Callout and No Show remove the user from the shift. The pop-up tells you this before you save.
What Happens After a No Show or Callout
When you mark a user as No Show or Callout, the user is unassigned from the shift. The user is not notified about the unassignment. The attendance status stays visible in the shift activity, and it is shown on the schedule as its own attendance tile, even if the shift is later edited or deleted.
What happens to the shift depends on the assignment:
Shift with one assigned user: The shift becomes a draft and moves to the unassigned shifts row. You can then find new coverage.
Group shift: The shift stays published for the other assigned users.
Open shift: The shift stays published for the other users, and the vacated spot is created as a new open spot draft.
Late In and On Time keep the user assigned to the shift.
After a user is unassigned by No Show or Callout, you can still update the note and the excused answer. To change the status itself, clear it first and then mark a new one.
Assign Someone Else After a No Show or Callout
After you mark No Show or Callout, you are prompted to assign another user to cover the shift. Select a user to fill the spot, or close the prompt and assign coverage later.
Edit or delete a Callout
You can update or remove a Callout directly from the schedule.
Find the Callout on the shift and click the three dots. From there, you can choose to Edit or Delete it.
You can also hover over the Callout to see more information, including the note and the relevant shift details.This gives you the context you need to review the Callout and keep the shift record accurate.
Edit or Clear an Attendance Status
To update an attendance status, open the shift’s Activity tab and click the pencil icon next to the status. From there, you can:
Edit details to update the note or the excused answer.
Change status to select a different status. This is available for On Time and Late In.
Clear status to remove the attendance status.
For Callout and No Show, the user is already unassigned, so the status cannot be changed directly. To use a different status, clear the current one and mark a new status.
Clearing a Callout or No Show removes the status record only. It does not add the user back to the shift. To put the user back, assign them to the shift again.
Every edit and clear is recorded in the shift’s activity log.
Where attendance statuses appear
You can review attendance statuses directly from the schedule.
In Day and Week views, the status appears on the shift. On Time does not have a separate indication.
In List View, when viewing by users, attendance totals appear as columns for each user. These columns turn on automatically after at least one attendance status has been marked.
The columns show the total number of:
No Shows, split into Excused and Not Excused
Callouts, split into Excused and Not Excused
Late Ins, split into Excused and Not Excused
On Time is not counted in the totals. The attendance columns are included in the List View export.
Track attendance activity
Every change to an attendance status is recorded in the shift’s activity log.
This gives admins a clear record of what was updated and when, so attendance history stays connected to the relevant shift.
Mark Attendance in the Mobile App
Admins can set, edit, and clear an attendance status from the Shift details screen in the mobile app.
To mark an attendance status in the app, follow these steps:
Open the shift to go to Shift details.
Tap the status chip next to the assigned user.
Tap Set attendance status.
Choose On time, Late in, Callout, or No show.
For Late in, Callout, and No show, select whether it was excused.
Optionally, add a note.
Tap Save status.
To edit a status, tap the pencil icon. To remove it, tap the delete icon and confirm Clear status.
FAQs
Can users see their attendance status?
No. Attendance statuses are currently visible to admins only. Users do not see whether they were marked as On Time, Late In, Callout, or No Show.
Do attendance statuses affect scheduled labor and cost data?
On Time, No Show, and Callout are not counted in scheduled labor and cost data.
Does marking a user as Late In affect scheduled labor and cost data?
The current guidance only specifies that On Time, No Show, and Callout are not counted in scheduled labor and cost data. It does not specify how Late In is handled, so I would avoid stating this until the product behavior is confirmed.
Who can mark an attendance status?
Account owners, and admins who have the permission to add and edit shifts in that schedule.
Can I mark attendance on a draft shift?
No. The shift must be published and the user must be assigned to it.
Is the user notified when I mark a Callout or No Show?
No. The user is unassigned without a notification.
Can I add the user back after a Callout or No Show?
Yes. Clear the status if you want to remove the record, then assign the user to the shift again. Clearing the status alone does not reassign the user.
What is the maximum note length?
500 characters.
Shift Attendance Status is available on the Advanced operations plan.
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