The Schedule makes it easy to create shifts or dispatch jobs for your team. When you publish or edit shifts, you can use customized shift notifications to let employees know what changed; using your own message and notifying only the employees you choose.
This helps you keep notifications relevant, reduce clutter, and make sure the right people see important updates.
Why Use Customized Notifications?
Customized notifications help you:
Publish shifts without notifying employees to avoid clutter (by selecting Don’t notify assigned users).
Notify only specific employees when editing a shift, instead of alerting everyone assigned.
Send targeted reminders to employees who may miss updates (for example, employees who arrive late or forget to check the schedule).
Communicate last-minute changes clearly with a personalized message so employees understand what’s different.
How to Create and Customize a Notification
You can customize the notification when creating a new shift or editing an existing one.
Go to Job Scheduler and create a new shift or open an existing shift to edit it.
Near the Publish button, click the bell icon (notification settings).
Choose whether to send a notification:
Notify assigned users, or
Don’t notify assigned users
If you choose to notify users, select who should receive the notification:
Click the arrow on the right.
Choose the relevant employees from the list (only employees assigned to the shift will appear).
Customize the notification message to match your needs.
Click Confirm, then Publish.
Below you can see an example of how creating a customized notification looks from start to finish.
Frequently Asked Questions
Can I Notify Users That Turned Off Their Job Schedule Notifications?
Can I Notify Users That Turned Off Their Job Schedule Notifications?
In short yes. If your employees toggled off their notifications from the job schedule feature on their app when you publish the shift and they won't receive a notification regarding the published shift. However, if you decide to customize the notification, a notification will be sent regardless of their notification settings, making sure they don't miss out on anything important.
I don’t see the bell icon—why could that be?
I don’t see the bell icon—why could that be?
The bell icon appears in the publish flow when you’re creating or editing a shift and have the option to adjust notifications. Make sure you’re editing a shift and viewing the Publish section in the shift sidebar.
What’s the difference between publishing and notifying?
What’s the difference between publishing and notifying?
Publishing updates the schedule. Notifying sends a push notification to employees. You can publish a shift and choose whether or not to notify employees using the bell icon.
Can I Customize the Publish Notifications For an Open Shift?
Can I Customize the Publish Notifications For an Open Shift?
Not directly. Open shifts don’t have assigned employees (they’re meant to be claimed), and customized notifications are only available for shifts with assigned users; so you can’t customize publish notifications for an open shift.
If you want to use a customized notification, first assign employees to the shift, then publish it with a custom message.
Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.