The Kiosk App is all about allowing users to easily log in and out quickly on the same device. This can be great if you don't want users to use their phones for work-related purposes. The Kiosk App can be added to a stationary device such as an iPad, or even to a manager’s phone.
In this article, we will cover the following:
Now, let’s get started on setting this up!
Downloading the Kiosk
Since the Kiosk app allows all users to log in, it must be set up to your company account, which takes no more than a few seconds. The Kiosk App can be downloaded here or by using this link: http://onelink.to/wbvv3t, and can be installed on any Apple mobile device (i.e. iPhone, iPad, iPod Touch) or any compatible Android OS mobile device (Smartphone and tablet).
Please note: The Kiosk app can only be downloaded to a smartphone or tablet, and not a computer. To use the links above to download the app, be sure to open them on the device (smartphone or tablet) you wish to download the app on - opening the links on the computer will result in an error message.
Setting Up the App On Your Company Account
After downloading the Kiosk App, it will need to be set up by either an owner or an admin on the platform. The setup process works just as in the main Connecteam app, here's how to do it:
Click on the Login button
Type in your mobile phone number
Wait for the SMS code and enter it once received, then click on Verify
Please note: if your mobile phone number is associated with multiple accounts, all of them will appear and you only need to select the correct one.
You will be presented with the Kiosk station setup, which allows you to provide it with a station name and decide how of two ways the station will be used:
Utilize all app tools and features - this option will give users the ability to access all tools and features they have been assigned, resulting in the Kiosk looking like the regular mobile app.
Utilize full Time Clock capabilities only - this option offers a 'quick clock in' solution through the kiosk. It will give users the ability to only access the Time Clock, making the clock in/out process faster.
Once you select one of the options mentioned in the point above, the Kiosk will be ready for use!
Please note: The Kiosk App, regardless of the device you installed it in and are using it on, can only be used in portrait mode. It's not possible to change its orientation to landscape more.
How to log in to the Kiosk App
Once the Kiosk App is set up, it's time for employees to access it by entering their personal Kiosk Code.
Step 1: Know Your Personal Kiosk Code
The kiosk code is personal and private to each user. It can be found by the users themselves (on the mobile app and the desktop) or the admin can find it on their behalf from the desktop.
On the Mobile App - Once they log into their mobile app, they can access the Profile tab, then press Settings, scroll down, and view their Kiosk Code. Let's take a look at the example below for user Michael Ryan, whose kiosk code is 9304.
On the Desktop - Users can also find their Kiosk Code from their desktop by clicking on their profile in the top right corner of the screen and selecting the Settings option.
As an Admin from the Desktop - As a system owner or admin, you can also find your users' Kiosk codes in their user profile if needed. To do so, navigate to the Users section, then the Timesheets tab, click on a user's name, and scroll down to the Usage Info section to view their Kiosk code.
Step 2: Log Into the Kiosk App Using Your Code
Now that each user knows their kiosk code, they can simply input it on the kiosk stationary device and log in. Since we offer two different kiosk station setup options, as mentioned above, let's understand how each of them works using the example of user Michael Ryan.
If you choose the option Utilize all app tools and features, the user will input their kiosk code and access all tools and features they have been assigned, resulting in the Kiosk looking like the regular mobile app.
If you choose the option Utilize full Time Clock capabilities only, the user will input their kiosk code and only be able to access the Time Clock to quickly clock in or out. Once they clock in or out, they will be alerted that "you are clocked in/out" and then automatically be logged out from their profile so that the next employee can do the same. Look at the example below for when the user clocks in (left) and when the user clocks out (right).
Please note: if you wish to change the setup option you previously selected so that users only have access to the time clock, of vice-versa, you will need to delete the Kiosk App from the device, then re-install it and choose the correct setup option you want.
Step 3: How Users Can Quickly Log Out from the Kiosk App
Regardless of which option mentioned in 'Step 2' you choose for your kiosk setup, the quick log-out button will always be available. It's visible and within reach on one hand, but discreet enough on the other, so it doesn't affect the user experience. This is how it works:
Kiosk Settings and Security
Here at Connecteam, we want to ensure that you can keep your account as secure as possible, which is why we have created a few measures for you to use on your Kiosk App: (1) required selfie upon logging in and (2) auto log out due to inactivity.
To set either of them up, click on your name/avatar in the top right corner, click on Settings, and navigate to the Security tab. There, both options will be found:
"Require users to take a selfie image when logging in to the Kiosk app"
"Log out Kiosk users if they are inactive for more than x minutes"
If you wish to activate them, simply check the box on their left and click on Save changes.
Let's now understand how each of them works!
Kiosk Selfie Security
One risk of using the Kiosk is that users might share their code with each other and then clock each other in. For this reason, we have created the ability for you as an admin to require your users to take a Selfie when logging in. This ensures if a user clocks in on behalf of somebody else you will know about it. Let's go over how to set this up and how it looks from both the admin and user's side below.
How the Kiosk Selfie Security Works for Users
After users put in their code in an attempt to log into their profiles from the Kiosk app, a camera will pop up. Only after taking the selfie will they be able to press Confirm and Log in and complete the login process.
Where Admins Can View User's Login Selfie
Admins can view the selfie the user took when logging in from the Kiosk to verify their identity from both the user's profile and their timesheet if they clocked in/out that day.
To view the user's selfie from their profile, access the "Users" section, click on the relevant user to enter their profile, and then navigate to the "Activity" tab. Here, you will see the user "has logged in to the Kiosk" and view a camera icon. Click on the camera icon to view their selfie.
To view the user's selfie from their timesheets, access the relevant Time Clock and then open the user's timesheet. You can view their selfie in two places on the timesheet: (1) by hovering over the 'Start' and 'End' times or (2) by adding the columns 'Start—selfie' and 'End—selfie'.
*The Kiosk Selfie Security capability is only available from the Expert plan under any hub*
Auto Log-Out Due to Inactivity
Since the Kiosk app is shared among users, another risk of using it is the ability for users to easily access each other’s accounts if the former forgets to log out at the end of use. Users could see other users' personal information, or input data and communicate with managers under the wrong account. To avoid this, we have the auto log out due to inactivity capability.
How the Kiosk Auto Log Out Works for Users
Whenever the user remains inactive for more than the specified duration you set, a pop-up will appear letting them know there is "Inactivity detected". If the user does not click on the button Yes, keep me logged in that appears on the pop-up within 15 seconds, they will be auto-logged out from the Kiosk.
*The Auto Log Out Due to Inactivity capability is only available from the Advanced plan under any hub*
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