The Kiosk App is all about allowing users to easily log in and out quickly on the same device. This can be great if you don't want users to use their phones for work-related purposes. The Kiosk App can be added to a stationary device such as an iPad, or even to a manager’s phone.
Before getting started let's go over what this article will discuss.
Now, let’s get started on setting this up!
Downloading the Kiosk
Since the Kiosk app allows all users to log in, it must be set up to your company account. Setting up your Kiosk App is easy, and takes no more than a few seconds.
The Kiosk App can be downloaded here or by using this link: http://onelink.to/wbvv3t, and can be installed on any Apple mobile device (i.e. iPhone, iPad, iPod Touch) or any compatible Android OS mobile device (Smartphone and tablets).
Pro tip: The Kiosk app can only be downloaded to a smartphone or tablet, and not a computer. To use the links above to download the app, be sure to open them on the device (smartphone or tablet) you wish to download the app on - opening the links on the computer will result in an error message.
Setting up the app on your company account
After downloading the Kiosk App from the App Store, a system admin will need to set it up for the first time.
The setup process works just as in the main Connecteam app - the admin clicks on the "Login" button, enters their mobile phone number, and then enters the code they'll receive through a text message.
That's it! The Kiosk App is now ready to use by the company's employees.
How to log in to the Kiosk App
Once the Kiosk App is set up, it's time for your employees to access it. This can be done by entering their Kiosk PIN Code.
The Kiosk Pin Code is personal and private, and can be found by each user in the main Connecteam app under the Profile tab > Settings > Kiosk PIN Code.
Below is an example of how the pin looks for our user Michael in his profile. His pin is 9304
Now let's take a look at the user's log-in process from start to finish in the example below. Notice that after logging in the user has access to all the features assigned to him such as the time clock, job schedule, forms, etc.
Switching users: The quick log out button
Since all your users will be logging into the Kiosk App, it is important that the process of allowing users to switch accounts is quick and easy. For this reason, the Kiosk App has a dedicated logout button that hovers over the entire app. It's visible and within reach on one hand, but discreet enough on the other, so it doesn't affect the user experience.
You can see how it looks in the example below.
Kiosk Settings and Security
Kiosk Selfie Security
Here at Connecteam, we want to ensure that you can keep your account as secure as possible. One risk of using the Kiosk is that users might share their code with each other and then clock each other in. For this reason, we have created the ability for you as an admin to require their users to take a Selfie when logging in. This ensures if a user clocks in on behalf of somebody else you will know about it. Let's go over how to set this up and how it looks from both the admin and user's side below.
Setting up the Kiosk Selfie Security
To set this up navigate to your General Settings, which can be found in the top right corner, then to the Security Tab, and make that the “Users must take a selfie when logging in” is checked.
How does the selfie look for users when logging in?
After users put in their code, a camera will pop up. Only after taking the selfie will they be able to press continue and complete the login process
Take a look at how this looks below
Where are admins able to see their user's login selfie?
Admins are able to see the result of this by going to the user's tab, to the relevant user's profile to their activity tab, and clicking on the camera icon next to the User who logged in. Check out how this looks below:
Auto Log-Out Due to Inactivity
Since the Kiosk app is shared among users, another risk of using it is the ability for users to easily access each other’s accounts if the former forgets to log out at the end of use. Users could see other users' personal information, or input data and communicate with managers under the wrong account. To avoid this, we have a feature that enables the app to auto log-out due to inactivity.
Setting up the Auto Log-Out function
To set this up navigate to your General Settings, which can be found in the top right corner, then to the Security Tab, and make that the “Log out Kiosk users if they are inactive for more than X minutes" is checked. Don't forget to set the number of minutes, and then click on Save Changes.
How it looks like after auto log-out is set up
Whenever the Kiosk user remains inactive for more than the specified duration, the user will be prompted with a prompt of "Inactivity detected". If the user does not reply to the prompt within 15 seconds, they will be auto-logged out from the Kiosk.
Frequently Asked Kiosk Questions
Can I change my user's pin to be a pin they create on their own?
For maximum security, the Kiosk pin is automatically populated and unique to each user. Therefore, the Kiosk pin code cannot be changed.
What happens if the employee doesn't own a smartphone or never accessed the main Connecteam app?
We have an easy solution just for that! At the bottom of the Kiosk log-in page, there's the "Forgot your code or never got one" button. Once clicked, the user will be asked to enter their mobile phone number in order to receive their permanent Kiosk PIN Code over a text message.
Pro tip: The Kiosk PIN Code will only be sent to the user's phone number as appears in the admin dashboard. This means that the users must be added to the dashboard first in order to access the Kiosk App. To learn more about adding users to your account check this article.
Who can set up the kiosk app?
Only Admin or Owner in the platform has the ability to set up a Kiosk App.
How do I set it up so users can only clock in via the Kiosk App and nothing else?
Great question! To set this up, go to your time clock settings, to the Customize tab, and then make sure only the “Users can clock in and out from the Kiosk time clock” option is toggled on.
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