If your Forms auto report hasn't been sent to your email inbox, you've reached the right place! In this article, we’ll show you how to self-troubleshoot the issue.
To find the relevant form's auto report settings, go to the relevant form, click on Options, Settings, and navigate to the Auto Reports tab.
After reviewing the auto report's settings, please follow these steps:
Check when the form was supposed to be sent. A few minutes delay in receiving it can happen.
Check the form's auto report settings - is 'Send even if no entries were made' checked or not? Is the report frequency and time set correctly?
Check that all email addresses are updated in Connecteam. To do so, head to the Users tab and check the Email field in the users' profiles.
Check your Spam or Promotions inbox to see if the email was sent there.
If some recipients received the auto report but not others, please check steps 3 & 4 for the users who did not receive the auto report.
Check the form's Activity Log. You can see there if the report was sent or not, and why.
Change the report's frequency temporarily so that it will be sent in 5-10 minutes, and check if you receive the email.
If you did not receive the email, please check with your IT department if Connecteam's email address was blocked for security reasons (emails that end with @connecteam.com)
If you are still encountering issues after trying these steps, please contact our Support team. We’re here to help!
Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question!