If your admins aren’t receiving recurring auto-reports from the Time Clock, such as by weekly payroll reports or exceeded overtime reports, you’ve come to the right place! This guide will help you self-troubleshoot and resolve the issue. Please take a look at the following steps!
Step 1: Is the auto-report set up correctly?
Ensure that the report is configured as needed by following these steps:
Recipients: Double-check that all necessary recipients are selected.
Frequency: Verify the report’s scheduled frequency and ensure you are checking at the correct time.
Check if the setting "Send even if no entries were made" option is checked or not. This might explain why the report hasn't been sent.
Filters: Review any filters applied to the report (e.g., if you exclude any specific users or groups from the report). Try removing these filters and see if the report is sent without them.
Step 2: Is this affecting just one admin or multiple?
Only 1 Specific Admin Didn't Receive the Report
If only one admin isn't receiving the report, please check if they are receiving other emails from Connecetam.
If no...
Check if their email address is correct in their profile
Ask the admin to check their spam/junk folders
Verify if they may have accidentally unsubscribed from Connecteam emails.
If they use a company email, try switching to a personal email to see if the issue persists.
If yes...
Try adding their email manually as recipient in addition to selecting their profile
Multiple Admins Didn't Receive the Report
IT Manager Check: It’s possible that an IT manager has blocked Connecteam emails. Reach out to your IT department to verify that Connecteam emails haven’t been marked as spam or blocked by the company’s email system.
Step 3: Contact Support
If you’ve gone through these troubleshooting steps and the issue remains unresolved, 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.