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Can I Search For a File Inside the Knowledge Base?
Can I Search For a File Inside the Knowledge Base?
Victoria Levin avatar
Written by Victoria Levin
Updated over a week ago

Yes, you can easily search for files inside a knowledge base. Knowledge bases typically contain numerous folders with multiple files and extensive information. To help you quickly locate any file, we have ensured that you can effortlessly search for them by name and find what you need in seconds. 

Take a look to learn how!

  1. Access the Knowledge Base feature from the left sidebar

  2. Click on the specific base you need in order to access it

  3. Once you've accessed it, you will find a search bar on the left side. Simply type in the name of the file you wish to find and see how it quickly populates below it for you to click on and access

*The search bar capability on the knowledge base is only available from the Basic plan under the Communications Hub and above*

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