Knowledge Base: Admin Permissions

In the knowledge base, you can centralize all the information of the company or information on a particular subject, department in the company. To ensure that each knowledge base is managed correctly and appropriately for the organization, you can set different privileges for different administrators who are assigned to the knowledge base.In this article we will go over the admin permissions which are specific to the knowledge base and how to set them.

💡Tip: If you are new to Connecteam, we recommend reading this article to understand Admin Permissions better.

There are two places where admin permissions for a feature can be set: the Admin section under the Users Tab and the feature itself.

Navigate to the Users tab, go to the Admin tab, and find the admin you would like to grant permissions to. Next, in the admin permission column select Knowledge Base.

For each knowledge base category created, you can define several types of permissions.

View - This permission allows admins to enter the knowledge base from their Admin Dashboard and view the general data summary and data summary of each object, filter users, and send them alerts as needed.

Edit & Update - This permission allows admins to enter existing knowledge bases for the Admin Dashboard and edit the knowledge center (update, add, delete objects, etc.) as well as edit assignments.

Add New Knowledge Base - This permission will allow the system admins, in addition to the two previous permissions, to create new knowledge bases within the feature.

You can just navigate to the Knowledge Base feature on the left sidebar. Once inside, click on admin permissions bubble to your top right.

Here you'll be able to decide if all new admins should automatically be added to this feature and/or if admins should be able to add other admins to the feature. Toggle on or off the options that fit your company's needs.

To add an admin simply select them from the drop-down list.

💡Tip: You can now set permissions within specific categories of the knowledge base, not just for the entire knowledge base. This enables you to give admins different permission levels for each category. To do so, select the specific knowledge base, and click on the permissions bubble on the top right.

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