While Connecteam's communication tools and channels are centralized for easy access, maximum productivity, and effectiveness, the Chat and Help Desks offer different solutions. The Chat is great for daily group or individual correspondence between teams or employees, while the Help Desk focuses on one-on-one communication for specific requests and ensures inquiries are directed to the right department.
Chat
The Chat feature facilitates fast and effective communication between employees, teams, and managers. It is ideal for day-to-day conversations about work-related topics or general updates.
Why Use the Chat?
Quick collaboration: Whether you’re discussing important details with your colleagues for a shift or sharing updates, the Chat is perfect for keeping teams aligned in real-time.
Flexible conversations: Engage in individual chats, team discussions, or broader channels depending on the nature of the conversation.
Key Uses
Daily discussions or announcements related to shifts, tasks, events, or casual chat among colleagues.
Conversations can be one-on-one, team-based, or company-wide channels, offering flexibility for different communication needs.
Help Desk
The Help Desk is an internal ticketing system designed for official, structured communication. It connects employees directly with the appropriate departments, such as HR, IT, or Office Maintenance, to address company-related requests or concerns.
Why Use the Chat?
Clear accountability: Employees know exactly where to send their requests, ensuring the right department handles the issue. If one representative is unavailable, another can seamlessly take over.
No lost messages: Each ticket stays within the system, meaning no messages slip through the cracks. Employees receive timely and dedicated responses from the right person.
Key Uses
For formal requests, inquiries, or issues that need attention from specific departments.
A reliable channel for seeking immediate support for specific needs.
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