Connecteam

Activate the professional chat which allows you to answer employee queries regarding various topics

Starting Guide to the Help Desk

All the step to adding  a help desk for your employees queries

Adding & Managing Help Desks

How to set admin permissions from within the Help Desk feature

Help Desk: Admin Permissions

Learn how to use the Help Desk to answer and manage employee queries

Working with The Help Desk as a Representative

All the easy steps to archiving and deleting help desks you no longer need

How to Archive and Delete Help Desks

Learn the difference between the Chat and Help Desk features and when it's best to use each

Chat vs. Help Desk: What Is The Difference Between Them?

Can I Pin a Help Desk Chat?

How to Create a  Dedicated Help Desk For Connecteam Questions?

Nathanel Creson

Maya D

The Help Desk

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Community Forum

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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