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How to Find the Help Desk Feature in the Mobile App
How to Find the Help Desk Feature in the Mobile App

Help Desk FAQ

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Written by Sara Kampler
Updated over a week ago

You can find the Help Desk in the mobile app in the Chat Bubble at the bottom of your feed.

To access the Help Desk as an employee:

  1. Sign in to your mobile app

  2. Tap the Chat bubble at the bottom of your feed

  3. Select 'Help Desk' in the top right to view queries

  4. Press on the + icon in the top right corner to create a new chat in the new window that will follow.

To access the Help Desk as Representative:

  1. Sign in to your mobile app

  2. Tap the Chat bubble at the bottom of your feed.

  3. Switch into the 'Help Desk' view in the top right to view queries

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Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.

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