You can view your resolved Help Desk queries in both the admin dashboard view of your computer and mobile app. In this article, we'll cover how to access closed queries.
From the Admin Dashboard
To view resolved Help Desk queries from your computer:
Navigate to the Help Desk feature from your left sidebar
Click on the 'All' messages tab to your left
Next, click on the arrow to see the 'closed conversations'.
From the Mobile View
To view resolved Help Desk queries on your mobile app:
Sign in to your mobile app
Tap the Chat bubble at the bottom of your feed
Select 'Help Desk' in the top right to view queries
To your right, you'll see the option to select open or closed conversations, if you select closed, you will see the resolved queries
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