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How to View Reports of Resolved Help Desk Queries
How to View Reports of Resolved Help Desk Queries

Help Desk FAQ

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Written by Sara Kampler
Updated over a week ago

You can view your resolved Help Desk queries in both the admin dashboard view of your computer and mobile app. In this article, we'll cover how to access closed queries.

From the Admin Dashboard

To view resolved Help Desk queries from your computer:

  1. Navigate to the Help Desk feature from your left sidebar

  2. Click on the 'All' messages tab to your left

  3. Next, click on the arrow to see the 'closed conversations'.

From the Mobile View

To view resolved Help Desk queries on your mobile app:

  1. Sign in to your mobile app

  2. Tap the Chat bubble at the bottom of your feed

  3. Select 'Help Desk' in the top right to view queries

  4. To your right, you'll see the option to select open or closed conversations, if you select closed, you will see the resolved queries

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