Regular Working Hours lets you define the working days, working hours, and expected daily hours for your employees, either directly on a user’s profile or through a Company Policy that many employees share. Once configured, the Schedule automatically reflects these patterns: employees appear unavailable outside their working hours, shifts align with expected availability, and admins see conflicts when shifts fall outside defined hours. This reduces manual adjustments, improves scheduling accuracy, and sets clearer expectations across teams.
How to Set Working Hours on a Single User
To define working days and hours for one employee, follow these steps:
Open the Users tab from the left sidebar.
Select the employee to open their profile.
Open the Regular Working Hours section.
Select the employee’s working days.
To set working hours, click add and select the Working hours toggle, and enter the working hours for each working day.
Click Save.
How to Configure Standard Total Hours
Standard total hours define the expected number of work hours for a day. These hours are compared against tracked time and support daily time off calculations.
To set standard total hours, follow these steps:
Open the employee’s Regular Working Hours section.
Click the 3 dots in the top right corner, and select update
Click add and select the Standard total hours toggle, and for each working day, enter the expected total number of working hours.
Click Save.
How to Update or Delete Working Hours
To update or delete an employee’s regular working hours, follow these steps:
Open the employee’s profile, and open the Regular Working Hours section.
Click on the 3 dots and select between Update or Delete
How to Set the Time Zone
Working days and working hours are based on the selected time zone, so they reflect the employee’s working location. By default, the account time zone is selected.
To change the time zone, follow these steps:
Enter the employee’s Regular Working Hours section.
Select the relevant time zone from the selector.
Click Save.
How to Assign Working Hours With Company Policies
When several employees share the same schedule, you do not need to configure each one individually. Define a working hours pattern once as a Company Policy and assign multiple employees to it, which keeps everyone consistent and saves setup time.
To assign regular working hours with a policy, follow these steps:
Open the Users tab from the left sidebar.
Click the Company Policies tab at the top right.
Open the Regular Working Hours policies tab.
Click Add Policy.
Enter a policy name, then select the working days, working hours, and standard total hours.
Click Save.
Open the Assignments tab and assign the relevant employees to the policy.
💡 Tip: Use a policy for groups that share a schedule, such as full-time office staff, and use the profile method for individual exceptions.
How to Assign Working Hours When Adding Users
You can assign a working hours policy or a specific working hours definition at the moment you add employees, so their settings are correct from the start. This is available in the following flows:
Add users manually: choose the working hours policy while adding each user.
Invite link: pre-define the working hours policy when creating the link.
Onboarding packs: set the working hours policy as part of the pack.
Customizable defaults: define regular working hours as an outcome so the correct policy is applied automatically.
How Working Hours Are Reflected in the Schedule
Once working hours are configured, the Schedule uses them automatically across scheduling flows.
Working Hours Display on the Schedule
You can display users’ regular working days and hours directly in the Schedule and toggle the display on or off. Hover over a user to view their regular working hours details.
Shifts Reflect Defined Working Hours
When you create a shift directly from the employee’s cell, that employee’s working hours are displayed, which helps you schedule within their expected work pattern.
Employees Appear Unavailable Outside Working Hours
Employees appear unavailable outside their defined working days and hours, so they do not need to manually mark themselves unavailable during times they are not expected to work.
Auto-Assign Respects Working Hours
Auto-assign keeps employees within their defined schedule, so they are not auto-assigned to shifts outside their working hours.
Conflicts Reflect Working Hour Violations
If a shift is assigned outside an employee’s defined working hours, conflicts and daily health indicators reflect the violation, giving admins clearer visibility into scheduling issues before schedules are published.
Where Working Hours Changes Are Logged
Changes to Regular Working Hours are documented for transparency and troubleshooting:
Company Activity Log: policy creation, updates, deletions, and assignment changes.
User Timeline: changes to a specific employee’s working hours.
This gives admins a clear audit trail of who made a change, when it was made, and which employees or policies were affected.
FAQ
Can I assign different working hours to different employees?
Yes. Define working hours per employee through their profile, or group employees by creating separate policies and assigning each employee to the relevant one.
How many working hours policies can I create?
On the Limited (Operations) plan you can create up to two policies and assign working hours through the user profile. On Basic and above you can create unlimited policies.
Do Time Clock and Time Off use regular working hours?
Not currently. Time Clock and Time Off support is planned for a later phase.
Does the Schedule stop me from assigning shifts outside working hours?
The Schedule shows unavailability and flags conflicts when a shift falls outside an employee’s working hours, and auto-assign keeps employees within their defined schedule. You can still assign a shift manually.
Where can I see who changed an employee’s working hours?
Policy-level changes appear in the Company Activity Log, and changes to a specific employee’s working hours appear in that user’s Timeline.
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Regular Working Hours is available on the Limited (Operations) plan, where you can assign working hours through the user profile and create up to two policies, and on the Basic plan and above, where you can create unlimited policies.
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