Yes, a phone number is indeed mandatory for each employee. In Connecteam, the phone number is the unique identifier for each employee, so each is required to have one when added to the account. That doesn't mean, however, that your users are limited to only logging in via their mobile phone number.
In this article, we'll explain why users must have a mobile phone number in their profile and an alternative way your users can log in if they do not want to do it through their mobile phone number, either because it's not active or because they prefer another method.
The Identification Process for Employees with a Mobile Phone Number
As previously mentioned, Connecteam uses the employee's mobile phone number as their unique identifier, which is essential for employees to log in for the first time. Take a look at our initial identification process to understand why the mobile phone number is mandatory:
The employee installs the Connecteam app on their mobile device.
When accessing the app, the employee is asked to input their mobile phone number. For the number to be recognized, the admin must have previously added it to the account.
Once the employee inputs their number and clicks "Continue," a text message with a unique one-time code is sent.
The user needs to enter the 4-digit code in the app, and they are now logged in for the first time!
This identification process occurs only the first time you open the app. This process allows you to make sure that only your employees can use the app and watch the content inside.
Frequently Asked Questions
What Should I Do If My Employees Do Not Have a Smartphone They Can Use to Log In?
No worries! We've got a couple of options for you:
You can use the Kiosk app. The kiosk app can be installed on any stationary device, and users can use a unique 4-digit code we provide them to log in instead of using their mobile phone number.
Users can log in using their emails. An alternative to logging in with a mobile phone number is to use email. In order for employees to be able to log in using their emails, you need to make sure to add their email into their profile. Once the email is added, users can use a computer and log in with it.
For users to login with an email, they need to first input the phone number attached to their user profile and select verify:
After 60 seconds, the option to log in via email will appear. Users can click on it and then input their added email, which should match the one on their profile. Once the email is added, the users will receive a verification code in their emails and log in.
What Should I Do if My Employee Doesn't Have an Active Mobile Phone Number?
If your user does not have an active mobile phone number, you can place a landline phone number in their user profile instead. This will still allow the user to log in via the Kiosk app or a computer, as mentioned above.
If your user does not have a phone number (mobile or landline), it is best to contact Connecteam's Support team for further assistance and possible solutions.
Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.