In short, a phone number is indeed mandatory for each employee. With the phone number, we can identify every single user and protect your content. That doesn't mean however your user are limited to only logging in via their mobile phone number.
In this article we will go over the Identification process for users with a phone number as well as a few alternative ways your users can log in, if they do not have an active mobile phone number.
The Identification Process for Employees with a Phone Mobile Phone Number
Here's a step-by-step of the identification process:
The employee installs Connecteam's app on their mobile device.
In the first screen, the app asks for your company code (which you can find in your settings or send it directly to the employee).
Next, it asks for the user's phone number.
After filling in the phone number and clicking "Continue", a text message with a unique code is sent.
The user needs to fill in the code they received in the message and that's it, they're in!
The identification process occurs only the first time you open the app.
This process allows you to make sure that only your employees can use the app and watch the content inside.
Frequently Asked Questions
What Should I Do If My Employee Does Not Have a Smart Phone which they can use to log in?
No worries! We've got a couple of options for you:
You can get your employees to log into the app using a stationary device such as a tablet, or a company smart phone through the kiosk app. To read all about the kiosk app and learn how to set it up, make sure to check out The Kiosk App article.
Users without a smart phone can still log into Connecteam through the user dashboard.
When Users Log-in they will simply need to follow these steps: First input the phone number attached to their user profile and select verify:
Then after a few seconds, the option to log in via email will appear and the users will be able to choose to input their email and receive the verification code to their emails and log in instead.
What should I Do if My Employee Does not have active Mobile Phone Number?
If your user does not have an active mobile phone number than you can place a land line phone number in their user profile instead. This is still allow the user to log in via the Kiosk app or User Dashboard on a computer as mentioned above.
If your user does not have a phone number at all (mobile or land line) then it is best to reach out to Connecteam's Support team for further assistance and possible solutions.
Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies in under 5 mins to ANY question.