If one of your employees changed his/her device but kept the same phone number, you can easily invite them to download the app again, using our text messages option by following these steps.
Note that if your user changed their phone number as well as their device, you will need to update their phone number before continuing with the following steps!
Step 1: Enter the Users tab on the left side of the sidebar then select and copy the "Get invite link".
Step 2: Close the Invite Link tab and select the relevant user. Once the user is selected hit the "Action" button to send a text message and paste the Invite Link.
Step 3: Click on the Next and your employee will receive the invite to their new device!
Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies in under 2 mins to ANY question.