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I Created a Smart Group but it Contains All My Users. Where Did I Go Wrong?
I Created a Smart Group but it Contains All My Users. Where Did I Go Wrong?

Learn to troubleshoot smartgroups

Shoshana Fleischmann avatar
Written by Shoshana Fleischmann
Updated over a week ago

Smart groups are created by setting a rule which automatically filters employees who match the rule into a group. This filter is set when setting up your user details field. If you accidentally forgot to set the filter when you created the smart group automatically it will contain all users. We recommend, editing your smart group and checking that you did indeed set your filter correctly.

To edit the smart group's filter click on the group, and below you will be able to see the filter. If you accidentally forgot to set the filter it will say No filter created group contains all users. Simply click on edit filter, set the filter, press next, and confirm.

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