Admin permissions are linked to the admin’s email address. Therefore, when an admin’s email changes, their permissions need to be re-applied. There are two ways to go about changing an admin’s email address.
The first and more efficient way is to reach out to the Support team on the chat (bottom right corner of your screen). Our support representatives are readily available to assist you with changing the email address!
In case you would like to change the email yourself, please follow these steps:
Go to the "Users" tab located on your sidebar.
Once there, click on the Admins tab located at the top of the page.
3. Demote the admin to an ordinary user using the trash can icon located to the right of the relevant admin.
4. Once demoting the admin, go to the User tab and update the email address in the email field.
5. Promote the admin again.
To promote an admin, click on the Users tab on the sidebar and go to the Admins tab. Click Add admins and choose Promote existing user. Select the relevant permissions, and click Promote. The user will receive an email to set up a password. After doing so, they will be able to access the admin dashboard.
That's it! The admin is good to go!
Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies in under 5 mins to ANY question.