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When I try to purchase tokens for the first time I’m asked to contact Support. Why is that?
When I try to purchase tokens for the first time I’m asked to contact Support. Why is that?

Understand why security is important when using Rewards for the first time

Tal Zutra avatar
Written by Tal Zutra
Updated over 3 months ago

When purchasing tokens for the first time you will be asked to contact Support. This is a security limitation in order to verify you are the owner/admin of the account and to prevent fraudulent use of the platform. Our Support team will run a validation check on your account to see that there is no suspicious or fraudulent activity. Once the Support team finishes the validation check successfully, you will be updated and all set to purchase the tokens!

To learn more about Rewards, check out this article.

Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.

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