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Reward Settings: Auto Rewards & Auto Reload
Reward Settings: Auto Rewards & Auto Reload

Automate the reward process and never run out of token

Shoshana Fleischmann avatar
Written by Shoshana Fleischmann
Updated over a week ago

Connecteam’s Rewards feature serves as a tool for managers that want to incentivize and motivate their workers. The rewards feature is an amazing way to show recognition and appreciation to your team in the form of tokens, which can be used to purchase gift cards.

By using the Auto Reward and Auto Reload Settings you can always remember to reward employees at the correct time, and never run out of tokens.

This article will go over:

How to Find the Auto Rewards & Auto Reload Settings

To find the Auto Rewards and Auto Reload Settings, enter the rewards feature on the left side bar, go to the options tab, and select settings.

Once inside you will see Auto Reward and Auto Reload settings tabs.

What are Auto Rewards and How to Set Them Up

Auto rewards allow you to create an automation which sends tokens to users of the app depending on the criteria you set. Auto rewards a meant to help you

increase engagement and implementation of the app. All on autopilot.

Now that you understand how great using Auto Rewards can be, let's go over how to set them up!

Setting up the Auto Rewards

To set up auto rewards Navigate to the Options tab, to Settings as done above. Then enter the Auto Rewards tab on the left sidebar. Then you are presented with two automation options under the implementation section. These are:

  • Users who open the app of x days in a row will receive: x tokens

  • Users who open the app x times will receive: x tokens

To set up an automation simply make sure it is checked, set the number of days or times and the amount of tokens the user will receive when they meet this criteria. In the example below you can see that I rewarded users with 100 tokens if they opened the app 7 days in a row.

Pro tip: If you are running low on tokens, you can always add more from inside the auto rewards setting. Simply select the + button which appears next to you token

Customizing Your Auto Rewards

If you want to make sure your auto rewards feel personal then connecteam lets you do just that. Inside your Auto Reward settings next to the automation you set up select the message icon. Once inside you have the option to decide who the tokens will be sent from. You can attach a message or even an image.

Take a look at how this looks below

What is Auto Reload and How to Set it Up

Auto reload ensures that you always have enough tokens to send you automated rewards. Using auto reload and auto rewards lets you flawlessly send rewards without doing any manual work.

Setting Up the Auto Reload

To set up auto rewards Navigate to the Options tab, to Settings as done above. Then enter the Auto Rewards tab on the left sidebar. To enable the Auto reload toggle it on, set at which tokens balance you would like the automatic reload to occur and the number of tokens that should be loaded.

In the example below you can see that I set the auto reload to occur when I have reached 100 tokens and I set the mount to be to be loaded to 5000 tokens

Pro tip: When setting up the Auto Reload you are asked to enter your credit card details, please note that this option is given to give you the flexibility to put the Auto reload charges on a different card then the one saved on file for renewing your account.

Low Balance Notifications

If you don’t want to set up the auto reloads, but you would like to be notified when your balance is getting low, connecteam gives you the flexibility to have just that. In the auto reload settings you can set your low balance notifications, and each admin who has purchasing permission will be notified that the token balance is low.

In the example below you can see that I set the low balance notification to occur at when the token balance reaches 1000.

Pro tip: If you are not familiar with the purchasing permissions take a look at our Reward Settings article.


In this article we went over the auto rewards and auto reload capabilities and the benefit they can have for your company. We looked at where these capabilities can be found and how to set them up. Now that you know everything this to know about auto rewards and reload, get started off flawlessly rewarding your user all on autopilot.

Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies in under 5 mins to ANY question.

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