If you are an admin or a user, and for some reason, your shifts from your Scheduler on Connecteam aren't appearing on your personal calendar whether it's Google Calendar, Microsoft Outlook, Apple Calendar, etc. you can follow these troubleshooting steps.
The sync update varies by your calendar app software and can take anywhere from a few hours up to 24 hours.
This means that if you published shifts on your Scheduler less than 24 hours ago, you should wait for 24 hours to pass by.
If it has been 24 hours since publishing shifts, and the shifts still don't appear on your personal calendar, you should re-sync the Schedule.
Access Google Calendar, hover over Connecteam's link subscription, and click on X to unsubscribe:
Access Apple Calendar, right-click on Connecteam's link subscription, and click Unsubscribe:
Access Microsoft Outlook, right-click on Connecteam's link subscription, and click Delete Folder:
After you unsubscribe from Connecteam's link, sync your Connecteam shifts again to your personal calendar. For guidelines on how to sync, follow this article How to Sync Your Connecteam Shifts to Your Personal Calendar.
If you have gone through these steps, and the sync still isn't working, you should contact Support and they will gladly investigate!
💡 Tip: If you are a manager and have questions related to the calendar sync and scheduling shifts then take a look at our article Calendar App Sync FAQs For Managers.
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