When you are attempting to add shifts for an employee and do not see them as a user, this often means that the employee has not yet been assigned to the job scheduler.
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To fix this, we will need to edit the assignments of the job scheduler.

To do this, click the Job Scheduler on your left sidebar, which will take you to the job scheduling lobby where you can see all of the job schedules you have admin permissions for.
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Then find the job scheduler you want to add the user to click the 3 dots to the left of the 'access schedule' button and then click 'edit assignments.' Here is where you'll be able to assign employees to the scheadule. There are 2 options that we discuss below: Selected Users and Smart Groups.
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If the job scheduler is assigned to a Selected User you will see the 'Select Users' box checked. To add an employee press the 'next' button in the bottom right of the screen. Then place a checkmark next to the user(s) you'd like to add. You can also remove a user by unchecking the circle by their name.
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💡Tip: If you do not see a user's name, they may be on another page, which you can navigate on the bottom by clicking the page number or using the arrows

If the Job Scheduler is assigned to a Smart Group, then you will see the 'Smart Groups' box checked after clicking 'edit assignments'. In this case, you will need to add the user to the relevant Smart Group to assign them to the Job Scheduler.
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Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.