When you are attempting to add shifts for an employee and do not see them as a user, this often means that the employee has not yet been assigned to the job scheduler.
To fix this, we will need to edit the assignments of the job scheduler. To do so, follow these steps:
Access the Job Scheduler from your left sidebar, which will take you to the job scheduling lobby. Here you can see all of the job schedules you have admin permissions for.
Locate the relevant job scheduler which the user should be added to want to, and click the 3 dots to the left of the 'access schedule' button.
Click edit assignments. Here is where you'll be able to assign employees to the schedule. There are 2 options that we discuss below: Selected Users and Smart Groups.
Here you will be able to assign the schedule to specific users, smart groups or both.
Specific Users
To add a specific user to the schedule, click Select users and select the relevant employee from the list. You can also remove a user by clicking their name in the list, or by clicking on the x icon next to their name.
💡Tip: Select Advanced selection in order to filter users according to different criteria.
Smart Groups
If the Job Scheduler is only assigned to a Smart Group, you will need to add the user to the relevant Smart Group in order to assign them to the Job Scheduler.
If your schedule is assigned to a certain smart group, however specific users from other groups also need to have access to the schedule, you can assign both specific users and smart groups by selecting both options.
Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.