It depends on how your admin set up the account. If your admin requires GPS to perform certain actions, then yes, you’ll need to activate it. However, if your admin set it as optional or disabled it entirely, enabling GPS won’t be mandatory.

There are typically only two situations where you'll need to activate your GPS.

The first is when clocking in or out so your admin can verify your location during these actions and track your movements while you're on the job.

The second is when filling out a form. Some forms may require you to upload a picture, and your admin may want to know when and where the image was taken.

iPhone

Android

By setting location services to “Always,” you won’t need to keep the app open for location tracking to work. This provides peace of mind and improves battery life and device efficiency.

Just so you know, your admin may only need location tracking for clock-in and clock-out location stamps, and not while you're on the clock. In that case, the app won’t request that location services be set to "Always"

Your employer will only have access to your location when you’re on the clock. Your location data is stored on your phone and is sent to Connecteam only when you clock in. While you’re clocked out, Connecteam may use your location to detect when you enter a job site with a geofence, but this data remains stored on your device.

Yes. With today’s privacy settings in mobile devices, you have full control over what information is being shared with the apps you use. With that said, if an admin in your account decided that location tracking is required in order to clock in and out, you won’t be able to utilize the time clock in real-time unless you set your location services to 'always' or to 'while using the app' (depends on the admin configured Connecteam).

This is a native iOS capability that Apple has built into its operating system to let users know that their location is being tracked and is required by Apple when being used.

This message will only appear twice, after 3 days and then after 7 days from the initial set of the location services for the app to 'Always'. From your end, there’s no need to change anything or take any actions in relation to this notification.

Please remember that the app only shares your location data with your employer and Connecteam’s database when you’re clocked in. During your time off or when off the clock, your location is not being shared with your employer nor documented anywhere on our database.

GPS tracking on mobile devices is only accurate to a certain degree, as several factors can affect it. These include your location (e.g., whether you're inside a building, walking in a city, or driving on an open highway), your phone’s operating system, version, or model (newer devices typically offer more accurate locations), the position of GPS satellites relative to your location, internet coverage, and more. Generally, the location is accurate within a 15-50 feet (5-15 meters) radius.

It depends. There’s no standard unit of measure for cellphone batteries. When using live tracking, the app will conserve more energy if you remain in the same location compared to if you're on the move. With that being said, we've developed our live tracking capability in a way that optimizes battery conservation to allow you to remain online without any disruptions to your day-to-day.

If you have any concerns about your privacy or have any questions, please contact our Data Protection Officer at [email protected]. You can also read our Privacy Policy, Data Protection Agreement, and Terms of Use.