Connecteam's Pay Rates offer many different possibilities that fit various needs—from setting yearly, monthly, and hourly pay rates to setting pay rates per job per employee. It allows for flexibility for any changes and allows you to make any adjustments you need along the way. In this article, we'll cover some common issues admins may encounter regarding their employees' pay.
The types of issues you might encounter are:
Issue 1: I Can't See My Employee's Pay In the Timesheets
The first type of issue you may encounter when reviewing your employee's timesheets is that the total pay per date is not being displayed. There are three possible reasons to explain and solve this: (1) you don't have admin permission to view pay rates, (2) the effective date of the pay rate hasn't been reached yet, and/or (3) the employee's pay rate hasn't been set.
Admin Doesn't Have Permission to View Pay Rates
If you are an admin and unable to view the total pay per date when reviewing the timesheets, it's because you either don't have the necessary permissions or the account owner decided that pay rates should not be displayed at all.
To get permissions, the owner must go to either the general settings by
clicking on the avatar at the top right
Click on settings
Select pay rates on the left menu
Make sure that you are part of the permission list. This will give you general permissions to view pay rates.
There is another step to view pay rates in the timesheet.
Go to the time clock settings
Show pay rates for qualified admins
If the account owner confirms that you do indeed have permissions and should be able to view the total pay per date in the employee's timesheets, please do the following:
Ensure you are logged in to your admin account in Google Chrome specifically since it's the browser that Connecteam is optimized for
Make a hard refresh of your Google Chrome:
Mac » Command + Shift + R
Windows » Control + Shift + R
If this doesn't work, please contact our live support team - they will be more than happy to assist you.
The Employee's Pay Rate Hasn't Been Set
If a user has entries in their timesheet for a specific date, but the total pay per dates displays $0, it might be because the user's pay rate hasn't been set yet. To check this, access the Users section, find and access the profile of the relevant user, and navigate to the Employment tab. If you have admin permission, click on Set pay rate and add the pay details for the user, as illustrated below.
If you get a message that says 'Permission required' when attempting to set the user's pay rate, you don't have the necessary permissions. If this is the case, please contact the relevant admin or owner to do it.
The Effective Date Has Not Been Reached Yet
If a user has entries in their timesheet for a specific date but the total pay shows $0, it could be because the effective date of the pay rate hasn’t started yet or you're reviewing old timesheets. For example, if you're reviewing the user’s timesheet for August, but their new pay rate takes effect in September, no pay will be calculated for them in August. Their pay will only be added and calculated once you review their September timesheets.
To check if this is the case, access the Users section, find and access the profile of the relevant user, and navigate to the Employment tab. Here, you can see the effective date of their pay rate. If the date is correct, you can leave it as is. If the date is incorrect, please click on the three dots next to it and Update it.
Issue 2: The Total Pay Is Miscalculated
If you are reviewing your user's timesheet and notice that the calculated total pay per date is incorrect, follow these steps to troubleshoot:
Check the user’s current pay rate: Review the type of pay (hourly, monthly, yearly), the default rate, and the effective date of that rate.
Review pay-per-job settings: Verify if certain jobs have different pay rates that could be higher or lower than the user’s default rate.
Check the user’s pay rate history: If the user had a different pay rate in the past, take note of those details, including the type, amount, and effective dates, as explained in the first step. To check, click the three dots next to their pay rate and select View all.
Consider overlapping pay rates: If the user has a history of multiple pay rates, ensure that you're not reviewing a timesheet with dates that span across two different pay rates. For instance, a user may have had a default pay rate of $20/hour from August 1st to August 14th, but their rate could have increased to $30 starting from August 15th. This change could affect the total pay calculation.
💡Tip: if the user is paid per hour, I suggest you click on the column icon in the top right corner of the timesheet and add the column titled 'Hourly rate'. This way, you can see the exact pay rate per job for each of their entries.
Issue 3: I Can't Save the Pay Rate Because the Day is Locked
The third type of issue you might encounter is that you can't save a user's pay rate. If you receive the message "cannot save pay rate for locked days", it means the effective date you've selected falls within a period where the timesheet has already been locked or approved, preventing any changes.
For example, if you're updating a user's pay rate and chose the effective date of September 10th, but their timesheets for September have already been locked or approved, no updates can be made (unless you unlock/reopen their timesheets for this time period).
To fix this issue without losing your progress on the pay rate information you set, please select another effective date. Then, unlock or reopen the user's timesheet and return to the pay rate settings to edit the effective date as needed. Take a look at the complete progress illustrated below.
Related Articles
If you've tried all of the troubleshooting steps we've suggested here but need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.