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How to Archive and Delete Help Desks
How to Archive and Delete Help Desks

All the easy steps to archiving and deleting help desks you no longer need

Shoshana Fleischmann avatar
Written by Shoshana Fleischmann
Updated over a month ago

The Help Desk is an effective internal ticketing system that allows employees to send queries to the right people. Admins can create multiple help desks to address various common topics, and as needs evolve, the relevant topics may also change. For this reason, it's important to know how to archive or delete help desks to maintain clarity, ensuring employees can easily identify the correct help desk for their specific needs.

This article will cover:

Archiving a Help Desk

To archive a Help Desk, follow these steps:

  1. Log in to your admin dashboard

  2. Access the Help Desk feature from the left sidebar

  3. Navigate to the Manage desks tab

  4. Find the help desk you need to archive

  5. Click on the three dots located on its far right, select Deactivate and confirm the deactivation 

  6. All done!

Archiving a help desk is an excellent option if you anticipate needing it again in the future. When you restore an archived help desk, all its original settings will remain intact, including the designated representatives responsible for addressing employee requests and the existing assignments, ensuring that only the appropriate users have access. To restore a help desk:

  1. Log in to your admin dashboard

  2. Access the Help Desk feature from the left sidebar

  3. Navigate to the Manage desks tab

  4. Find the help desk you need to restore

  5. Click on the three dots located on its far right, select Activate and confirm the activation

  6. All done!

Deleting a Help Desk

To delete a Help Desk, follow these steps:

  1. Log in to your admin dashboard

  2. Access the Help Desk feature from the left sidebar

  3. Navigate to the Manage desks tab

  4. Find the help desk you need to delete

  5. Click on the three dots located on its far right, select Delete, and then confirm the deletion again.

  6. All done - the help desk has been deleted!

Please note: once you delete a help desk, all its information will be deleted permanently. You will not be able to restore it. If you happen to need it again in the future, you will need to create it from scratch.

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