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Troubleshooting: Courses Not Showing On The Company Feed
Troubleshooting: Courses Not Showing On The Company Feed

Understand why your courses might not appear and how to self-troubleshoot this issue

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Written by Sara Kampler
Updated over a week ago

If the courses you created in Connecteam's Courses feature aren't appearing on the Company feed (desktop or mobile), there could be several reasons. This article will cover common issues that might prevent your courses from showing up properly.

The types of issues you might encounter are:

Issue 1: The Course Wasn't Set Up to Be Published on Feed

When creating a course, you need to specifically enable it to appear on the feed through the publish settings. If this option isn't selected, your course won't show up on the company feed.

To fix this:

  1. Go to the Course feature in the left sidebar

  2. Select the course you want published in the feed

  3. Click on 'Options' in the top right

  4. Select 'Edit Assignment, ' navigate to 'Publish settings' and check 'Show on feed by'. Select who you want it to be published by and what feed topic, then save the changes. Your course should now show up in the feed.

Issue 2: Your Employees Aren't Assigned to the Course

When you created the course, you had to assign it to your users. You have two options: either assign to Smart Groups or to Select Users.

You may have assigned the course to a Smart Group that didn't include all of the employees you wanted to take the course, so some of them didn't see it on their feed. Or, when you manually selected users, you may have forgotten some employees.

To fix this:

  1. Go to the Course feature in the left sidebar

  2. Select the course you want published in the feed

  3. Click on 'Options' in the top right

  4. Select 'Edit Assignment'

  5. In the 'Assigned By' section, verify that the correct employees or Smart Groups are selected, then save your changes.

If you need to edit the Smart Group and add an employee to it, you can read about how to do this here.

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