Team Chat
Do I use smart groups or select users?
Chen Shofar avatar
Written by Chen Shofar
Updated this week

Team chats allows you to create groups and share relevant information with each other. Team members can send messages and a variety of attachments to communicate with ease. All team members that are a part of the team chat will have the ability to see and respond to the messages.

Screenshot of settings button in Connecteam's Chat feature on the admin dashboard

When creating a new team chat, make sure to choose a name for the group.

When do I use Smart Groups?

If you want to create a Team Chat for a group of employees like "Bartenders chat", Smart Groups will be your choice. The Team Chat will be available to current and future users that match the group's rules set.

If a user is added or removed from a smart group, the system will automatically remove or add the mobile user to the Team Chat. You don't need to worry about adding new employees or removing employees that left the company. Connecteam does it automatically for you!

In the example above, new employees that fall under the bartender smart group will be automatically added to the Team Chat.

Screenshot of assigning smart groups to a team chat in Connecteam's Chat feature

When do I use Select Users?

If you want to create a Chat with existent users only or for users who are not a part of any group, the select user option is the right choice. With the Select Users option, you can manually select which users you want to add.

GIF of assigning users to a team chat in Connecteam's Chat feature

Keep in mind that you can choose which admins or users will be the team chat managers.

Still have questions?

Don’t hesitate to contact us, our customer support team will be happy to answer your questions and help set your app to fit your team’s needs like a glove!

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