No, text messages are not free.

All paid Connecteam accounts include a monthly allowance of text messages. If you exhaust your monthly allocation and need additional messages, you will need to purchase more.

We use an external provider called Nexmo for our text message packages, and we pay for them just like any other text message service. If you need more messages during a particular month, we offer additional packages at very affordable rates, with no profit on our end.

However, we highly recommend utilizing the Chat feature, as it is more versatile — you can send files, voice messages, and more, participate in team chats, and even see who has read your messages.

If you still wish to purchase more text messages, please contact our customer support team and let them know which package you need out of the following options:

Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.
​