If a user is unable to see the job they’re scheduled for or encounters the error message “No Jobs Found”, don’t worry—this can usually be resolved with a few quick checks. This article walks you through the most common reasons for this issue and provides steps to resolve it, so your team can get back on track quickly.
If the user reports that they can't see the job they need to clock into, for example, the job called "Travel," or that they get a message saying "No jobs found", as displayed in the images below, there are several possible reasons to explain and solve it.
Possible reasons and solutions:
The job hasn't been assigned to the Time Clock. To check if this job is assigned to the time clock and, if not, assign it; please follow this article if you have the Jobs tab on the left sidebar or follow this article if you don't.
The user isn't qualified for the necessary jobs. Access the Time Clock, then select Jobs, and locate the missing job that the user needs to clock into. Check the qualifications. If the user hasn't been qualified, add them.
Note: If the job has a sub-job, the user must be qualified for both the sub-job and the primary parent job.
To learn more about qualifying users for jobs, click here.
The user is outside the geofence. If you have a geofence activated for certain or all jobs, the user needs to be within the needed location to view the job and clock in.
The user is within the geofence but still can't see the job. If the user claims they are indeed within the fence, it's essential to access the Time Clock setting, navigate to the Geolocation tab, find the specific geofence you need, and do two things: (1) check if the job has been assigned to the geo-fence and (2) increase the size of the geo-fence.
The Job wasn't selected for the specific device from which the user is trying to clock in. Admins can decide which Jobs will appear for users on each device. For example, if a user attempts to clock in from a mobile device, they will only see the Jobs that were selected for that device.
This can be managed from the Time Clock Settings, by entering the Shift Entries tab and clicking on the gear icon next to Jobs (or any other resource you selected). From here, you will be able to select the Job you will want the user to clock in to, from the device they are using.
If you've tried all of the troubleshooting steps we've suggested here but need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies in under to ANY question.