All Collections
FAQ and Troubleshooting
FAQs on Chat
I Don’t Want Users to Start a Chat with the Company’s Owner, How Can I Do That?
I Don’t Want Users to Start a Chat with the Company’s Owner, How Can I Do That?
Roni Matza avatar
Written by Roni Matza
Updated over a week ago

In the chat settings, you can set up an option that users will not be able to start a chat with a. certain person. To set this up, just follow these simple steps:

Enter the Chat --> Chat Settings --> Chat Permissions --> Select users never start a chat conversation with Select Users, and make sure the company’s owner is set as one of these select users.

Take a look at how this looks from the dashboard below:

Screenshot of users can never start a chat conversation with setting in Connecteam's Chat feature

To learn more about the chat settings click here.

Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies in under 5 mins to ANY question.

Did this answer your question?