If you see a straight line with no pin locations on the breadcrumbs map, it usually means the app didn’t receive enough location updates during that time period. This can happen for a few reasons:
Possible Reasons You’re Seeing a Straight Line
The employee’s phone is turned off
If the phone is switched off, Connecteam won’t receive location updates — so the map may show a straight line instead of pins.
Location services were turned off after clocking in
Some employees may intentionally disable geolocation after clocking in. When location data isn’t shared, breadcrumbs can’t be recorded, which may result in a straight line.
Power-saving mode is limiting location updates
On some devices, battery or power-saving modes can restrict background activity and location tracking. This may prevent breadcrumbs from being collected consistently and can cause a straight line to appear.
Location Services permissions aren’t set to “Always”
To capture breadcrumbs properly, make sure each user’s device settings allow location access at all times.
If the Location Services permission is set to a different option (or if the employee force-quits the app or turns off the screen in a way that limits background activity), location updates may stop — which can lead to a straight line on the map.
To learn more about breadcrumbs click here.
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