There can be various reasons for encountering a straight line on the map (as seen below). Here are a few possible explanations:
If an employee's phone is switched off, we won't receive any location updates, and it may appear as a straight line on the map.
Some employees may choose to turn off their geolocation services intentionally after clocking in, which can result in a straight line as their location data is not being shared.
Power-saving modes on phones can sometimes restrict the collection of breadcrumbs, leading to a straight line. This can occur when an employee's phone is in power-saving mode to conserve battery life.
It's essential to ensure that the users' Location Services setting for our app is set to "Always" mode. If the app is set to a different mode or if the employee quits the app or turns off the screen, it may affect the ability to capture location updates and result in a straight line.
To learn more about breadcrumbs click here.
Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.